Registration Support Apprentice
Start your career supporting Liverpool residents during some of life's most important moments. As part of our Registration Service team, you'll gain valuable experience delivering exceptional customer service while helping people celebrate and record key life events.
Role
- Assisting members of the public to complete certificate applications, registration documents or other forms
- Searching for and writing or copying information from registers onto birth, marriage, or death certificates for authorisation by a registration officer
- Checking the accuracy of searches
- Issuing copies of certificates
- Corresponding with customers by mail, email, and telephone
- Dealing directly with customers at reception
- Opening, sorting, and recording incoming mail
- Maintaining outgoing postal services
- Processing credit/debit card, cash, postal order, and cheque payments
- Issuing receipts
- Use of Register Office databases and other IT applications
- Filing and photocopying
- Registration of marriage or civil partnerships
- Administrative support for the ceremonies team
- Supervising members of the public conducting general searches of the indexes
- Input of data to the family history database
Training
- Permanent role (subject to funding)
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- MBKB LTD
- Working Week
- Monday to Friday but flexibility will be required.
- Expected Duration
- 2 Years
- Positions Available
- 3
- Closing Date
- Thursday, 17th September 2026
- Start Date
- Monday, 9th November 2026
Desired Skills
- IT skills
- Customer care skills
- Team working
- Non judgemental
- Patience
- Good handwriting skills
About the Employer
Liverpool City Council
The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.