Information Governance Support Officer
Job summary
We are looking for and experienced and enthusiastic Information Governance Officer (Access to Information) to join our successful Information Governance Team working across Northwest and beyond
As an MIAA Information Governance Officer, working within our Access to Information function, you will be earning up to £31,157 all within a flexible working environment.
In your role you will provide support to existing NHS and Public Sector MIAA clients, individually, at place and at system level, to ensure that they meet highly complex legal and regulatory obligations in relation to Information Governance including confidentiality, information security, Data Protection, Freedom of Information and GDPR.
The Successful Applicant
We want driven people who think creatively about their work, are structured and self-motivated, embrace challenges and can resolve complex problems.
The successful applicant will,
Receive, log and triage subject access and freedom of information requests in respect of multiple client organisations,
Allocate requests to senior officers and liaise with clients to define and receive relevant information to support a response to the request,
Undertake initial review of information to ensure that it meets the request.
Monitoring and report on performance, progress and compliance.
Main duties of the job
The post is to provide support to the information assurance and access to information function.
The post holder will manage/complete operational tasks in relation to the data protection and access to information agenda.
About us
MIAA is an NHS Shared service, hosted by Liverpool University Hospitals NHS Foundation Trust. MIAA is the predominant provider of internal audit services to over 60+ NHS and public sector organisations in the Northwest and beyond. MIAA offer clients a number of services in addition to internal audit including Solutions: Information Governance, Anti-Fraud, Technical Risk Assurance, Clinical Coding and Healthcare Quality.
MIAA's budgeted turnover is 16 million, which is demonstrative of the organisation's ambitious and strategic goals.
We are committed to equity, equality, diversity and inclusion, welcoming applications from people of all backgrounds, identities and lived experiences.
Staff benefit from flexible/hybrid working, a generous pension scheme, protected learning time and opportunities for development and career progression.
We promote a respectful, supportive and flexible working environment and operate zero tolerance to bullying, harassment and discrimination.
We particularly welcome applications from Black, Asian and minority ethnic communities, LGBTQ+ individuals, disabled people, carers, returners and other under-represented groups.
Applicants with a disability who meet the essential criteria will be offered an interview, and reasonable adjustments will be made throughout recruitment and employment.
Job description
Job responsibilities
To be a recognised and proficient provider of information governance (IG) and access to information knowledge to support staff in their knowledge of data security and confidentiality, supported by technology and applications on behalf of the Assistant Director Information Governance, developing and providing training, support and guidance to all levels of staff and management across the organisation and encouraging good practice.
To understand and adhere to information governance (IG) and access to information legislation and policies.
To undertake activities to assist in the implementation, monitoring and operational process of data protection and, specifically subject access and freedom of information requests, across multiple clients.
To develop a knowledge of the Access to Records Act, Data Protection Act and any other relevant legislation as the role requires.
Communicate effectively both internally and externally with colleagues, patients, and all stakeholders.
To provide administrative and management support to the Information Governance Team and relevant client groups including scheduling; collation and provision of papers/reports; and action plan tracking and chasing.
To assist in the investigation and management of Datix and service desk incidents pertinent to the role.
To assist in producing staff awareness, training documentation and manuals for clients.
To track and monitor compliance with contracts, service level agreements and legislation as pertaining to freedom of information and subject access request processing.
To help drive the production of the Information Governance Management Reporting suite.
To help monitor and maintain the subject access request mailboxes and provide effective communication for point escalation.
Assist the team in reviewing subject access and freedom of information responses, ensuring appropriate redaction and using appropriate systems and tooling to action and record responses.
For further information regarding key responsibilities and accountabilities please read the job description and person specification in full
Person Specification
Qualifications
- Educated to A level standard, Level 6 (or above) or equivalent diplomas
- ECDL
- Evidence of continuous training in related areas
- Professional qualification such as ISEB in GDPR/Data Protection
- Professional qualification such as Cyber Security Fundamentals or Practitioner
Experience
- Demonstrable experience of successful multidisciplinary team working
- IT Literate (specifically in use of Microsoft Office products, security solutions and techniques)
- Experience of information security procedures and ability to evaluate process requirements
- Experience of investigations, advise and reporting on potentially complex/sensitive security incidents liaising with all levels of management
- Extensive experience of working in the NHS and knowledge of multiple NHS systems, procedures and information flows
- Understanding of NHS performance and quality indicator requirements
- Experience of process re-design and audit procedures
Knowledge
- Understanding and appreciation of the I.T developments in the NHS and broader security issues and developments
- Good understanding of internal information security initiatives and mandatory requirements
- Good understanding of GDPR and Data Protection Act 2018 as they apply to Information Security/IG
- Good understanding of Data Security Protection Toolkit and evidential requirements to support this
Skills
- Good communication, negotiation and influencing skills for different target audiences
- Able to multi-task and prioritise activities on a risk based and operational criticality basis to meet deadlines, maximise efficiency and optimise service provision
- Good motivational and organisational skills
- Able to meet targets and achieve deadlines
- Good interpersonal and presentational skills. Confident, persuasive, convincing and assertive regarding compliance with policy and expected process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
MIAA Regatta Place
Regatta Place, Brunswick Business Park,
Liverpool
L3 4BL
United Kingdom
Employer's website
https://www.liverpoolft.nhs.uk/