Receptionist - Patient Access
Job summary
Patient Access Centre at Liverpool Women's Hospital are looking to recruit x1 Full time receptionists to work Mon to Friday between the hours of 8am & 6pm
The post holder will be required to greet patients on arrival to the department therefore an exceptionally high level of customer service skills are required for this post. The Patient Access department ensure reception cover is provided across the Main Out-Patients at the Women's Including, Gynaecology , the Fetal Centre, Bedford & Antenatal. and our satellite clinic on the Aintree Hospital site,
The successful candidate will be required to work across all of the above areas on a rotational basis, which covers both Liverpool Women's Hospital and Aintree Centre for Women's Health sites.
Main duties of the job
The successful candidate will have excellent customer service and IT skills as multiple systems will be used in the role to book patients in and out of clinic attendances, arranging follow up appointments and discharging patients as instructed by the clinician.
We are looking for individuals who are team players and are able to work in a busy environment.
This position would be ideal for individuals looking to pursue a career in the NHS.
About us
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.
For roles at Liverpool University Hospitals, visit their careers page.
UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role.
https://www.gov.uk/skilled-worker-visa/your-job
Job description
Job responsibilities
Check patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments.
Handle enquiries from patients and staff in relation to appointment booking and scheduling within the reception areas.
Use a variety of IT systems including Meditech, Masey, Intouch and CRIS to book patients in and out of clinic attendances.
Ensure a timely cash up of the appointments, ie Schedule follow up appointments / discharge patients in the PAS system (Meditech) as instructed by the clinician.
Be presentable and of smart appearance and adhere to Liverpool Women's Hospital Uniform policy.
Person Specification
Experience
- Experience of working in an office, a reception or an administrative environment, preferably within a healthcare environment
- Previous experience of data entry/input
- Basic keyboard and PC skills
- High standards of accuracy
- Understanding of confidentiality, Data Protection and Caldicott principles.
- Knowledge of a hospital based Patient Administration System
- Experience of working in a NHS reception or appointment booking environment
- Knowledge of NHS waiting time requirements and procedures
Qualifications & Learnig
- Educated to GCSE level or equivalent including English and Mathematics
- Additional Customer Service or Administration qualification such as an NVQ Qualification.
Personal Qualites
- Flexible and adaptable to change.
- Ability to work to a deadline, priorities own work load and work under pressure
- Ability to work independently or as part of a team.
- Capable of dealing with sensitive and confidential documents and situations
- Able to implement new ideas to benefit patients, staff and working environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Liverpool Women's NHS Foundation Trust
Address
Liverpool Women's Hospital
Crown Street
Liverpool
L8 7SS
United Kingdom
Employer's website
https://www.liverpoolwomens.nhs.uk/