Information Technology Help Desk

IT Helpdesk (1st Line Support) Officer - Contract, £165 per day, Inside IR35

Bath | Hybrid (2 days in the office)

Looking to kick-start or build your career in IT support?

We're recruiting on behalf of a global client, a world-renowned organisation, for an IT Helpdesk Officer to join their Global IT Helpdesk team based in Bath.

This is an excellent opportunity to gain hands-on experience supporting over 3,000 users across a global business while developing your technical skills in a collaborative and supportive environment.

What you'll be doing?

As an IT Helpdesk Officer, you'll provide first-line technical support, ensuring colleagues receive a first-class IT service. You'll take ownership of support tickets, troubleshoot technical issues and work closely with the wider IT team to keep business operations running smoothly.

Key responsibilities

• Provide remote 1st Line IT support to users across the business
• Log, prioritise and resolve helpdesk tickets within agreed SLAs
• Troubleshoot Microsoft 365, software and hardware issues
• Support the day-to-day operation of the Global IT Helpdesk
• Escalate issues where appropriate while maintaining ownership
• Deliver excellent customer service and communicate effectively with users
• Contribute to continuous improvements within the IT Support function

What we're looking for?

We're keen to speak with candidates who have:

• Previous IT Helpdesk, Service Desk or 1st Line Support experience (or relevant IT qualifications)
• Knowledge of Microsoft 365, including Outlook, Teams, Word and Excel
• An understanding of Windows environments and software troubleshooting
• Strong communication and customer service skills
• A proactive attitude and genuine enthusiasm for developing an IT career

Desirable

• Active Directory or Exchange Online
• ITIL knowledge
• SharePoint and OneDrive
• Microsoft 365 Defender
• ERP or HR system exposure

Why join?

• Work for a globally recognised company
• Hybrid working model based in Bath
• Excellent training and career development opportunities
• Collaborative and supportive team environment
• Competitive contract rate
• Opportunity to gain experience supporting a global organisation

If you're passionate about technology, enjoy solving problems and want to build your career within a respected international company, we'd love to hear from you.

Apply today or get in touch for more information.