Head of Customer Success

Head of Customer Success

Remote/Hybrid (UK) | Full-Time

Join Logicalis as We Build the Future of Customer Success

At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within the top 1% of Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes.

We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions business.

This is a rare opportunity to shape the strategy, operating model, and customer engagement approach for a growing recurring revenue business while working alongside senior leadership and some of the world's leading technology partners.

The Opportunity -

As Head of Customer Success, you will own the end-to-end customer lifecycle strategy, ensuring customers successfully adopt, expand, and renew their investments with Logicalis.

You'll play a critical role in driving growth across Cisco Enterprise Agreements (EA), software programmes, support services, managed services, and recurring revenue streams while building a scalable Customer Success function that delivers measurable commercial outcomes.

This role combines strategic leadership, commercial ownership, and customer engagement, making it ideal for someone who enjoys building functions, influencing stakeholders, and driving business growth.

What You'll Be Doing -

Strategy & Leadership

• Define and execute the Customer Success strategy across the business
• Build the business case for Customer Success and demonstrate clear ROI
• Develop customer segmentation, engagement models, and success frameworks
• Design and scale the Customer Success operating model, processes, and team structure
• Create a customer-centric culture aligned around adoption, expansion, and retention

Customer Lifecycle Management

• Own the customer journey from purchase through onboarding, adoption, expansion, and renewal
• Drive customer engagement programmes that position Logicalis as a strategic partner
• Develop health scoring, adoption strategies, and renewal frameworks
• Identify and capitalise on expansion opportunities across the customer base

Commercial Growth

• Increase Enterprise Agreement (EA) adoption and software programme growth
• Maximise recurring revenue opportunities through support, maintenance, and managed services
• Drive customer retention and renewal performance
• Support rebate attainment and vendor incentive programmes
• Partner with Sales and Account Management teams to deliver strong commercial outcomes

Cross-Functional Collaboration

• Work closely with Sales, Solutions, Pre-Sales, and Vendor teams
• Engage directly with senior customer stakeholders and C-level decision-makers
• Build strong relationships with strategic partners, particularly Cisco
• Align internal teams behind a unified Customer Success strategy

What We're Looking For -

Essential Experience

• 5+ years' experience in a senior Customer Success leadership role
• Proven success building and scaling Customer Success functions
• Strong experience developing customer lifecycle, retention, and expansion strategies
• Track record of driving revenue growth, profitability, and customer retention
• Experience working closely with executive leadership teams
• Strong commercial acumen and customer engagement expertise
• Exceptional stakeholder management skills across both internal and external audiences

Highly Desirable

• Experience with Cisco Enterprise Agreements (EA) and software programmes
• Understanding of software adoption, renewals, and recurring revenue models
• Experience within Managed Services, IT Services, Cloud, Networking, or Technology sectors
• Knowledge of customer health scoring, adoption frameworks, and Customer Success tooling

Why Join Logicalis?

• Opportunity to build and shape a strategic Customer Success function
• Work with one of the world's leading technology solutions providers
• Influence senior leadership and business strategy
• Drive measurable impact across recurring revenue and customer growth
• Collaborate with industry-leading partners including Cisco and Microsoft
• Fully remote working environment
• Join a business focused on innovation, growth, and customer success

Ready to Make an Impact?

If you're a Customer Success leader who thrives on building strategy, driving commercial outcomes, and creating exceptional customer experiences, we'd love to hear from you.

Apply today to learn more about this exciting opportunity with Logicalis.