3rd Line Technical Support Analyst - Leading Charity

3rd Line Technical Support Analyst - Leading Charity | £41,222 + Great Benefits | St James's Park, London (Hybrid)

Our client, a well-respected national charity based near St James's Park (SW1), is looking for an experienced and proactive 3rd Line Support Analyst to join their technology team.

Our client is not after someone who just supports desktops or creates user accounts - they want a true 3rd Line specialist. Someone who's worked with Servers, networks, and cloud technologies, and isn't afraid to get their hands dirty solving complex technical challenges.

You'll be the go-to escalation point for 1st and 2nd line support, tackling infrastructure issues head-on and helping to drive technical projects that make a real difference to the organisation's mission.

This is a hybrid role, with 3 days a week in the office, 35 hours per week (7-hour days)

What You'll Be Doing

• Acting as the escalation point for technical support issues across Servers, networks, and infrastructure
• Building and maintaining Windows gold images using the latest tools
• Managing and optimising Windows Server, Active Directory, Group Policy, SQL, and messaging environments
• Contributing to exciting IT projects while providing some face-to-face user support
• Getting hands-on with virtualisation and cloud technologies (Hyper V & Azure)

What You'll Bring

• Demonstrable experience in a 3rd Line IT Support role
• Strong background in infrastructure, Servers, and networking
• Solid understanding of Windows Server, AD, SQL, and Group Policy
• Experience with Google Workspace, Chrome OS, Mac OS, or Linux a plus

£41,222 per annum

25 days' holiday + office closure over Christmas

Hybrid working (3 days in the office near St James's Park)

The chance to make a genuine impact in a leading UK charity