Director of Client Services
For over 20 years, Lokulus has been at the forefront of customer service innovation.
We’re a UK-based enterprise software business, headquartered in Alderley Edge, Cheshire, partnering with some of the UK’s most recognised brands across Insurance, Travel and Government
Our platform is a powerful customer service solution differentiated by workflow orchestration and intelligent automation. We help organisations transform complex customer operations into streamlined, measurable, high-performing environments.
The Opportunity
We are hiring a Client Services Director to join our Executive Leadership Team, reporting directly to the CEO. We are looking for a strong leader who can manage C-suite stakeholders & build long term partnerships not just manage delivery teams.
You will lead Delivery, Customer Success and Consultancy teams, ensuring our clients realise measurable value from the Lokulus platform while driving sustainable, profitable growth. You will be accountable not just for delivery excellence, but for revenue growth, client expansion and long-term enterprise partnerships.
You will:
- Own Services P&L, revenue and margin
- Lead renewals, upsells and account expansion within the existing client base
- Drive utilisation, forecasting and commercial rigour
- Act as Executive Sponsor across key enterprise accounts or projects
Who We’re Looking For
This role is perfect for you, if you have:
- Led an IT Consultancy or Professional Services function at enterprise scale.
- Owned a Services P&L.
- A commercial mindset sharp and you are comfortable taking real ownership for revenue, margin and client growth.
- Credibly and confidence to operate at C-suite level and act as a trusted executive partner to senior stakeholders.
And you understand how to:
- Deliver complex programmes on time and on budget
- Drive measurable ROI for enterprise clients
- Build forecasting and governance structures that scale
- Turn strong client relationships into long-term commercial partnerships
Why Join Lokulus
This is a rare and exciting opportunity to step into a commercially significant Executive role within a 20-year established enterprise software business, and build a services function that truly drives revenue, retention and strategic impact.
We are offering a competitive salary and excellent benefits package. We’re ideally looking for someone who enjoys working in the Office, however we do offer hybrid working.
If you’re ready to lead with commercial authority and build lasting enterprise partnerships, we’d love to hear from you.