CAMS Support Manager
Job summary
As a specialist in the use of Trust Central Asset Management System (CAMS), provide support across the Trust with the use CAMS related systems and their future development. The indiidual will contribute to the specification, design, development and delivery of all CAMS across the Trust including as a minimum Make Ready, Ambulance Operations, EPRR, Specialist Resources. Additionally, they will be responsible for providing first and second-line support regarding technical application issues; problem solving issues and escalating faults to software suppliers/developers as well coordinating delivery of updates and user requests.
Main duties of the job
Create positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
Build networks that develop credible, united voices about issues, CAMS requirements, and/or services that are important across the Trust.
Facilitate an understanding of complex logistic and supply chain information
Supports the achievement of internal levels of satisfaction in the management and use of CAMS
Responsible for ensuring CAMS services are always fully available and operating at optimal performance levels, and that appropriate arrangements are implemented to manage and maintain the 24/7 x 365 operational requirements of the LAS
Improve user satisfaction with CAMS functionality and performance
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job description
Job responsibilities
To assist in implementing solutions/training to reduce the volume of incidents with priority being placed on repeat and/or recurring problems; this will include the provision of support service delivery to users located at various sites on a regular basis particularly when involving the implementation of new releases or processes.
Configuring application(s) to meet the needs of users.
To take ownership & manage resolution of users service requests and incidents.
Assist CAMS Manager in the coordination of activities related to service deployments, upgrades and enhancements across the Trust.
Input to the creation and implementation of policies, mandates, processes, procedures and reports for CAMS Services and stakeholders.
Supports the continuous development and maintenance of the CAMS Service.
Ensure all deadlines for information provision are met by planning and organising work in response to continually changing priorities. To respond to urgent requests for information from internal and external sources.
Support identification and management of Logistic Support Unit operational risks.
Identify and drive continuous improvements of the CAMS Service using information from a variety of sources i.e. lessons learnt, customer feedback, service reporting, etc.
Analyses a variety of information and make improvement recommendations based on findings to improve services for all levels of management.
Use in-depth knowledge and extensive analytical expertise to identify issues, trends and exceptions, to solve problems, provide advice, draw conclusions, make recommendations and make proposals where there may not be any precedents or obvious solutions, to influence changes in operational policies.
Support the initiation, coordination, management and implementation of research and development activities, ensuring we are aligned to industry best practice using appropriate methodologies to drive development of CAMS Services.
Proactive in the identification of underlying problems within CAMS Services and the provision of workarounds and solutions to root causes.
Assist with project scoping, requirements capture and solution design as required.
Support the specification, design and development of required applications, such as system integration
Deliver project work package requirements as directed by Manager.
Assist the CAMS Manager in the co-ordination and provision of estimated costs as a part of project activity, minor works or change requests as appropriate, ensuring that appropriate governance processes are complied with before submission to the end customer.
Support in the creation of new Services and requests as part of / aligned to the Logistic Support Unit strategic plan.
Co-ordinating the implementation of future upgrades including comprehensive testing
Ensures that CAMS are properly developed, maintained and released in accordance with national, corporate and project directives
Any other duties and ad-hoc tasks commensurate with the grading of the post as delegated by the immediate line manager or other appropriate individuals within the Logistic Support Unit.
Person Specification
N/A
- Educated to relevant degree level or equivilant experiance
- Experience of using data systems
- Experience of Supporting IT applications
- Advanced Key board skills
- Working knowledge of MS Office
- Adherence to Vision and Values
- Excellent communicator
- Able to express complex information
- Project Managment Experience /Certification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
London Ambulance Service NHS Trust
Address
Logistics Support Unit
Consel Avenue
Rainham
RM13 8HY
Employer's website
https://www.londonambulance.nhs.uk/