Chief Digital and Information Officer

Job summary

At London Ambulance Service we play a critical role at the heart of the capitals health and care system. Serving more than nine million people across one of the worlds most complex and diverse cities, our teams respond to thousands of emergency and urgent care calls every day. Technology, data and information are central to how we operate today and will be increasingly important to how we develop our services in the future. We are now seeking a Chief Digital and Information Officer to join our Executive Leadership Team and lead the next phase of our digital and data development.

This is a broad executive role spanning digital transformation, data and business intelligence, technology services, cyber security, information risk, AI and automation. As the Trusts Senior Information Risk Owner, you will also provide advice and assurance to the Chief Executive and Board on the safe and responsible use of information and technology.

Main duties of the job

London Ambulance Service has invested in strengthening its core technology and has recently completed a restructure of the Digital and Data Directorate. The incoming CDIO will therefore inherit a new operating model and a talented multidisciplinary team. These foundations provide a significant opportunity for innovative and strategic thinking.

We intend to become more ambitious in how we use technology and data to improve patient care, operational performance, productivity and the working lives of our people. That will mean maintaining safe, reliable and resilient technology across a complex 24/7 emergency service, while also looking beyond traditional approaches to NHS digital delivery. As our new CDIO you will help identify new solutions to the operational challenges we face, make better use of data and analytics, develop our approach to AI and automation and build productive relationships with technology companies, suppliers, academia and other partners.

This will require someone who can turn ideas into practical solutions. You will need to understand how technology can improve complex operations, judge where investment will make a difference and find creative ways of delivering progress within the financial realities of a public service organisation. You will lead a large team and budget, alongside having responsibility for the Trusts digital capital investment.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the worlds most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time.