ITIL Process Manager
Job summary
The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care.
The IT Infrastructure Library (ITIL) Process Manager is responsible for the tracking, planning, design and implementation of the ITIL Framework across the Digital & Data Directorate and all areas of the Trust where there is either contact with Digital & Data Services or a request for digital services.
The post holder will lead the smooth functioning, performance, and security of the Trust's digital services, applications and digital infrastructure through adherence to formal ITIL functions and process mandates.
Main duties of the job
The role is responsible for the Service Management ITIL functional teams to deliver process and policy governance, optimisation, and continual service improvement for the Trusts' digital services. Lead the delivery of highly complex digital and Service Management programmes and projects, providing guidance and recommendations to project resource and product delivery staff on the delivery approach. Lead on key decisions related to how the Digital & Data Directorate governs and manages the day-to-day operation, emergency and critical business change and project delivery, ensuring that appropriate ITIL framework controls are in place to protect critical systems, operational efficiency and patient safety.
The ITIL Process Manager, reporting to the Head of Service Management is responsible for the day-to-day management and long-term 5-year digital strategy plan improvement of all ITIL processes & functions, including:IT Asset ManagementTest & Transition ManagementChange & Release ManagementContinual Service ImprovementIT Service Management Tools
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
Our care - delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation - being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London - using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job description
Job responsibilities
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
Person Specification
Qualifications, Accreditations, Education
- Educated to Masters degree level in IT related subject or equivalent extensive management experience within an IT department
- Educated to Masters degree level in IT related subject or equivalent extensive management experience within an IT department
- Information Technology Infrastructure Library (ITIL) Foundation level qualified
- PRINCE2 Foundation or PRINCE2 (latest version) Agile qualified or obtain qualification within 6 months
Experience
- Extensive experience of working in an IT Service Management role with line management responsibilities, in health and/ or other comparable private or public sector services, with a proven track record demonstrating successful strategic planning and implementation across this field
- Experience of delivering IT services within an ITIL framework including incident, problem and change management
- Demonstrable record in building and managing lasting relationships with customers and peers in challenging and complex environments
Knowledge and Skills
- Excellent interpersonal and negotiation skills including stakeholder management
- Working knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
Personal Abilities
- Working knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
- Demonstrates the ability to work autonomously and as part of a team, appreciating different and competing agendas of various stakeholders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
London Ambulance Service NHS Trust
Address
Trust HQ
220 Waterloo Road
LONDON
Greater London
SE1 8SD
United Kingdom
Employer's website
https://www.londonambulance.nhs.uk/