Assistant Practice Manager
Job summary
APPLICATIONS FROM CANDIDATES WHO HAVE PREVIOUSLY APPLIED FOR THIS ROLE WILL NOT BE CONSIDERED.
The Assistant Practice Manager supports the day to day operational management of the Practice with responsibility for IT systems and administration and reception services. Working closely with the Practice Manager - the post-holder will deputise as required to ensure the Practice runs efficiently and safely.
The role involves ensuring compliance with all regulatory, governance and statutory requirements and provides day to day supervision of administrative and reception staff to contribute to the delivery of high quality patient services.
Main duties of the job
About us
Our practice has grown from a single handed surgery started by Dr Charles Brookhouse in 1904 to a large practice with 13,500 patients.. We serve north Bromley (mostly of postcode BR1) including Plaistow & Sundridge, Bromley Town Centre, Bickley, Shortlands and north Hayes.
We currently have a great multi-disciplinary team comprising 3 GP Partners, 4 salaried GPs, 1 ANP, 2 Practice Nurses, 3 HCAs and from our PCN ARRS staff, we are fortunate to have a dedicated Clinical Pharmacist, Social Prescriber, Care Co-ordinator and GP Assistant. We also have weekly access to 2 physiotherapists, a Mental Health Practitioners and a Pharmacist Technician.
The clinicians are ably supported by a multi skilled administrative team.
The building where we are situated is a purpose built freehold property.
We are part of a cohesive PCN with an embedded ARRS team and we are a total triage practice running within a PCN hub model for all online consultations.
Job description
Job responsibilities
Key Responsibilities
Administration
- Oversee administrative operations and make decisions relating to staff and patient queries
- Produce weekly rota and room allocation plans for clinical staff
- Prepare, record, and distribute minutes for Practice meetings
- Prepare agendas and chair staff meetings in the absence of the Practice Manager
- Attend Practice team meetings and external meetings as required
- Ensure effective and efficient day-to-day administrative systems are in place
Information Management & Communication
- Maintain responsibility for the EMIS clinical system, including troubleshooting and optimisation
- Provide support and training on all IT platforms used in the practice
- Ensure secure maintenance of patient records in line with data protection legislation
- Manage appointment systems and ensure compliance of agreed systems
Staff Management
- Manage the reception team
- Support recruitment, training, and appraisals
- Manage rota and annual leave ensuring adequate cover is in place
- Promote staff engagement and wellbeing
- Support HR policies
Patient Services
- Oversee non-clinical patient services
- Monitor patient satisfaction
- Manage complaints handling and appropriate annual reporting
Governance, Risk & Compliance
- Ensure compliance with statutory and regulatory requirements
- Support CQC standards and inspections
- Maintain risk registers and incident reporting
- Support audits and quality improvement
- Ensure policies are up to date and followed
Health & Safety
- Comply with Health and Safety at Work Act 1974
- Maintain safe working environment
- Participate in risk assessments and incident reporting
- Support fire safety and infection control
- Ensure staff training
Information Governance & Confidentiality
- Comply with UK GDPR and Data Protection Act
- Maintain confidentiality of patient data
- Ensure secure data handling
- Report data breaches appropriately
Equality, Diversity & Inclusion
- Promote equality and diversity
- Ensure non-discriminatory service delivery
- Comply with Equality Act 2010
Additional Responsibilities
- Deputise for Practice Manager
- Support operational development
- Undertaking additional duties as required
Person Specification
Experience
- Absolutely essential is experience of working General Practice/Primary Care for AT LEAST two years.
Employer details
Employer name
London Lane Clinic
Address
37-39 London Lane
Bromley
Kent
BR1 4HB
United Kingdom
Employer's website
https://thelondonlaneclinic.gpsurgery.net/