Deputy Chief Operating Officer and Managing Director (VSM)
Job summary
We are seeking an exceptional operational leader to join Team LNWH as Deputy Chief Operating Officer and Managing Director for Central Middlesex Hospital and the North West London Elective Orthopaedic Centre.
Reporting to the Chief Operating Officer, you will lead the Trust's elective care, performance and improvement agenda, supporting delivery of strategic priorities and providing assurance to the Board, regulators and system partners. You will oversee operational performance, finance and digital services, ensuring data-driven decision-making that improves patient outcomes, access and experience.
As Managing Director, you will provide visible leadership for Central Middlesex Hospital and the North West London Elective Orthopaedic Centre, working with clinical and professional leaders to enhance patient care, staff experience and service development.
The role includes responsibility for elective recovery, cancer performance improvement and Trust-wide digital operations, including digital transformation and optimisation of the electronic patient record. You will also contribute to the North West London Acute Provider Group, supporting collaboration and service improvement across organisational boundaries.
This is an exciting opportunity to lead transformation, improve access and outcomes for patients, and shape the future of planned care across one of London's largest NHS trusts.
Please contact James Walters, Chief Operating Officer, on 07770 685 815.
Main duties of the job
Reporting to the Chief Operating Officer, the post-holder will lead the Trust's performance agenda, ensuring delivery of NHS Constitutional Standards and providing assurance to the Board and regulators on performance improvement plans and outcomes.
The post-holder will oversee performance reporting, data quality, governance, and the delivery of accurate, timely and consistent information for internal and external stakeholders. Working across operational, finance, performance and digital teams, they will ensure a single, reliable source of information to support decision-making and strategic improvement programmes.
As a senior leader, the post-holder will work closely with Executive Directors to deliver operational and strategic priorities, contribute to Trust governance arrangements, and promote the Trust's vision, values and commitment to high-quality patient care and staff experience.
The role will lead the Trust's elective recovery programme and annual activity planning process, working collaboratively with clinical and operational teams and partners across North West London.
The post-holder will also act as Managing Director for Central Middlesex Hospital, providing site leadership, overseeing the Elective Orthopaedic Centre, and leading regulatory activity, including CQC inspections and improvement plans where required.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education and Qualifications
- Master's Degree or equivalent knowledge and experience preferably with an information or analytical focus
- Significant post qualification experience working at a senior level, with a strong professional reputation built on a track record of career development through delivery
- Evidence of continuing professional development
- Degree Level education or equivalent, preferably in the field of Performance and Information Management
- Professional management training / qualification
Knowledge and experience
- Significant experience of working at a senior level within a large complex NHS organisation
- Experience of working with Executive Directors, very senior managers and leaders
- Significant understanding and knowledge of the statutory standards and a track record of delivery
- Experience of leading and implementing Performance and Information strategies and frameworks within a large organisation
- Proven ability to build enduring and effective stakeholder relationships
- Demonstrate evidence of sound financial management / building strong and productive teams
- Experience of strategic thinking at a senior level
- Information specialist with strong analytical skills with an up-to-date knowledge of all NHS information and data requirements
- Experience of translating local and national requirements into an information plan
- Experience of database design and management; statistical analysis; data modelling and interrogation
- Previous experience of working closely working with the regulators
- Relatable experience of working within a Group environment
Skills, abilities, and attributes
- Highly motivated, inspirational and positive leader
- Political astuteness, understanding what can and cannot be delivered at senior level
- The ability to shape the future and motivate staff to perform at the highest level
- Excellent collaborative working skills and ability to build strong relationships with clinical leaders and professional staff groups
- Effective and strategic influencing skills at all levels within and outside of the organisation including: Trust Board, APG & Trust level committee meetings, Improvement groups, Staff Involvement Forums, Place based and system level meetings and Regulator & Commissioner e.g. CQC, NHSE & ICB.
- Excellent communication skills with the ability to communicate highly complex and sensitive information to large groups
- Evidence of leading change through people
- Proven ability to develop flexible and creative solutions to difficult problems
- Excellent customer care skills
- Evidence of formulating long term strategic plans which have an impact across the organisation
- Evidence of consistently achieving results and targets
- Proven ability to analyse and interpret highly complex or sensitive data and information and make appropriate decisions based on this
- A management style that empowers others and evidence of successfully driving a learning, coaching culture for all staff in your area of control
- Holding to account others to ensure they deliver to their targets and dealing effectively with performance
- Evidence of development and implementation of a range of policies supporting the whole organisation
- The confidence to succeed and overcome individual and organisational obstacles
- Being able to manage own emotions and be resilient in a range of complex and demanding situations
- Self-motivated and committed with the ability to work on own initiative without the need for close managerial support
- A strong commitment to openness, honesty, inclusiveness and high standards in leadership
- Able to demonstrate professional credibility
- Have a passion for information and how the appropriate use of information has a significant positive impact on improving the organisations
- Sound knowledge base of the NHS, the current issues, its values and principles
- Requirement to be on Director on call rota
- Advanced keyboard skills and ability to design and manage databases
- Able to use a wide range of IT packages including MS Office and A.I.
Heart values
- Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.
- Demonstrate commitment to place Quality at our HEART.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
United Kingdom
Employer's website
https://www.lnwh.nhs.uk