Engineering and Systems Manager
Job summary
This is a senior technical and managerial role responsible for planning, organising and delivering the operations of all 2nd line activities for the Trust's ICT infrastructure to users throughout the Trust focusing on Desktop issues (including printing) with a broad awareness of server and network issues.
The Engineering and Systems Manager will manage two key functions: the field engineering team that is required to resolve technical issues across all Trust sites; and the Workshop that is responsible for building all new equipment to meet the demands of users and specific development projects. The team will also be required to assist in the resolution of any Severity level 1 issues which arise, if necessary suspending all other work until the issue is resolved.
Main duties of the job
This is a key role to the successful operation of the ICT service and requires the post holder to ensure that the team have excellent customer-facing skills and a user-focused approach as well as the technical and problem-solving skills necessary for managing incidents to resolution.
The role will require a significant amount of capacity planning in order to deploy a large team across the Trust to meet the demands of users in line with Service Level Agreements.
This is a senior role in the ICT department and the post holder will be required to work closely with other ICT Managers to ensure that the ICT infrastructure operates smoothly with sufficient resilience and robustness and with downtime minimised.
The post holder will be accountable for planning, organising and supervising the provision of efficient and effective on-site desk-side 2nd line operations to all the Trust's IT customers in line with the Digital Strategy.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
o Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
o St Mark's Hospital: an internationally renowned specialist centre for bowel disease
o Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
o Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education and Qualifications
- Relevant technical or professional qualification to master's level or relevant equivalent experience.
- Customer facing skills course or equivalent experience.
Knowledge and Experience
- Extensive experience working in an ICT Service Management environment managing a 2nd level team.
- Sound knowledge of the following technical products: Windows, Active Directory, Microsoft SCCM, Microsoft Office, NHSmail, Patch management systems.
- A good working knowledge of Information Security Management Standards.
Skills, Abilities and Attributes
- Active and extensive problem solving and analytical skills.
- Ability to lead a team of IT professionals.
- Ability to plan and prioritise the workload of a disparate IT team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
Employer's website
https://www.lnwh.nhs.uk
- Company
- London North West University Healthcare NHS Trust
- Location
- Harrow, United Kingdom HA1 3UJ
- Employment Type
- Permanent
- Salary
- £61631.00 - £68623.00 a year
- Posted
- Company
- London North West University Healthcare NHS Trust
- Location
- Harrow, United Kingdom HA1 3UJ
- Employment Type
- Permanent
- Salary
- £61631.00 - £68623.00 a year
- Posted