IEP Administrator

Job summary

Oversee the day-to-day system administration of the Image Exchange Portal (IEP), ensuring its smooth and efficient operation for all users.

This includes providing comprehensive application guidance and user support, as well as troubleshooting and resolving any issues or problems that arise.

The role also involves managing the secure import and export of imaging data via external media, maintaining data integrity and compliance with relevant standards.

In addition, offer support to the PACS team when required, collaborating to ensure seamless imaging workflows and effective system performance across services.

Main duties of the job

• Communicate effectively with internal staff and external suppliers to ensure a seamless and efficient service

• Provide information, guidance, and training to users to promote appropriate and optimal use of the IEP system

• Clearly communicate complex information through multiple channels, including written documents, computer-based systems, telephone, face-to-face interactions, and reports

• Monitor and coordinate the IEP worklist and email inbox, ensuring all requests are managed, prioritised, and processed in a timely and professional manner

• Assist with the uploading and downloading of patient imaging between IEP and PACS, ensuring accuracy and compliance with protocols

• Act as a local expert in word processing, databases, operating systems, radiology systems, and bespoke computer information systems

• Provide first-line support for the IEP application within the Trust, troubleshooting issues and resolving user queries

• Train system users to maximise both system functionality and user capability

• Support the production of written and verbal reports on system performance and any technical issues

• Deliver ad hoc training for new employees unfamiliar with IEP systems

About us

Please note the trust does not provide Visa/Sponsership

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.