Project Engineer
Job summary
As a member of the Infrastructure Project team, the post holder will provide ICT technical support (2nd line) to users throughout the Trust focusing on Desktop issues (including printing) with a broad awareness of other areas such as server and network issues.
They are expected to resolve incidents or problems escalated to them by the Service Desk and may be asked to resolve Severity level 1 issues which arise - under the direction of the Senior Technical Project Manager.
Main duties of the job
The post requires excellent communication, problem solving and customer-facing skills to manage an incident to resolution, working with other ICT support resources and third party suppliers to completion where necessary. This role is highly visible to staff across the Trust quite often being the "face" of IT.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
o Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
o St Mark's Hospital: an internationally renowned specialist centre for bowel disease
o Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
o Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education and Qualifications
- Educated to degree level or equivalent technical qualification e.g. in Microsoft (MCP), Cisco (CCNA), or qualified by experience.
Knowledge and Experience
- Significant experience working in an ICT Service Management environment.
- Significant experience in use of a Service Desk application for the management of IT incidents.
- Sound knowledge of the following technical products; Windows, Active Directory Microsoft Office 365, NHSmail & Microsoft Outlook, McAfee or equivalent anti-virus software, Networking standards e.g. TCP/IP, BitLocker/McAfee Endpoint, HP Printers.
Skills, Abilities and Attributes
- Active and extensive problem solving and analytical skills.
- Ability to communicate complex technical issues to a non-technical audience.
- Ability to work under own initiative to tight deadlines, prioritising workload effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
Employer's website
https://www.lnwh.nhs.uk
- Company
- London North West University Healthcare NHS Trust
- Location
- Harrow, United Kingdom HA1 3UJ
- Employment Type
- Permanent
- Salary
- £35763.00 - £43466.00 a year
- Posted
- Company
- London North West University Healthcare NHS Trust
- Location
- Harrow, United Kingdom HA1 3UJ
- Employment Type
- Permanent
- Salary
- £35763.00 - £43466.00 a year
- Posted