Systems Process Trainer/Data Quality

Job summary

We are looking for a Systems Process Trainer to deliver high-quality training and support to staff within the Patient Access Centre. The role focuses on ensuring users are confident and competent in using Trust clinical systems and processes, supporting patient safety, service efficiency, and high-quality care. You will design and deliver training, assess competency, identify training needs, and work closely with managers and teams to continuously improve system use and staff capability.

Main duties of the job

The post holder will ensure that staff in the access centre are trained on the Trust systems i.e., eRS, CERNER and Vantage (REGO). This entails one to one training and evaluation of that training as well as making recommendations on further training as required.

In addition, the postholder will work with the assistant managers to identify data quality issues and make recommendations in this respect

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.