eRostering Medical Project Support
Job summary
The post holder will provide project support for the implementation and optimisation of e-Rostering for Medical and Dental staff across the Trust.
The role focuses on system configuration, data quality assurance, and delivery of key project activities to support the successful rollout of HealthRoster for Medics. Working closely with the Project Lead, the post holder will contribute to ensuring that project milestones are achieved within agreed timelines and governance frameworks.
The post holder will support the development of accurate, compliant, and efficient medical rotas, aligned to contractual requirements, workforce planning principles, and service needs. The role will also support stakeholder engagement, training delivery, and adoption of standardised rostering processes.
This is a time-limited role forming part of a wider workforce transformation programme to improve rota management, reduce temporary staffing reliance, and enhance data accuracy and workforce efficiency.
Main duties of the job
Main Duties of the Job
- Support delivery of the medical e-rostering implementation and optimisation programme
- Configure medical and dental rotas within the e-rostering system, ensuring compliance with contractual and regulatory requirements
- Undertake data validation, cleansing, and reconciliation to ensure accuracy between systems (e.g. ESR and e-Rostering)
- Support system testing, validation, and sign-off processes
- Deliver training sessions and provide user support to rota coordinators and service teams
- Assist in translating service requirements into effective system configuration and rota design
- Maintain project documentation including trackers, risks, issues, and configuration records
- Support stakeholder engagement activities, including workshops and system demonstrations
- Contribute to development of SOPs, guidance materials, and intranet content
- Escalate risks, issues, or delays to the Senior Specialist / Project Lead
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
Detailed Job Description and Main Responsibilities Project Delivery & Support
- Deliver allocated project tasks in line with agreed timelines, scope, and governance
- Support maintenance of project plans, risk logs, and issue trackers
- Contribute to project reporting and highlight risks or delays
- Support delivery of programme milestones across all medical specialties
- Configure e-rostering system to support:
- Rota templates and structures
- Shift patterns and on-call arrangements
- Compliance rules (e.g. Working Time Regulations)
- Support build and configuration of new services and rota models
- Apply system changes based on agreed design and service requirements
- Participate in system testing, validation, and user acceptance processes
- Ensure high standards of data accuracy within the rostering system
- Support data cleansing, validation, and reconciliation activities
- Ensure alignment between e-Rostering and ESR data (e.g. workforce changes)
- Identify and resolve discrepancies impacting payroll, reporting, or rota accuracy
- Support audit processes and compliance checks
- Support translation of workforce requirements into system configuration
- Assist services in reviewing and improving rota structures
- Ensure rota design reflects agreed workforce models and service demand
- Contribute to improving rota efficiency and standardisation
- Deliver training sessions to rota coordinators and service teams
- Provide user support during implementation and go-live
- Develop and maintain training materials and user guides
- Support system adoption and adherence to standard processes
- Work collaboratively with:
- Medical staffing teams
- Rota coordinators
- Service managers and clinical teams
- Support engagement sessions, workshops, and system walkthroughs
- Respond to user queries and provide system guidance
- Escalate complex issues appropriately
- Support system access, user setup, and role-based permissions
- Liaise with IT and system suppliers to resolve technical issues
- Support system upgrades, enhancements, and testing cycles
- Maintain configuration documentation and system records
- Maintain accurate and up-to-date documentation
- Support development of SOPs, guidance, and training resources
- Assist in maintaining the e-Rostering intranet page
- Provide updates to stakeholders as required
Person Specification
Knwledge and Experience
- oExperience working within NHS rostering, workforce, or HR systems oExperience using e-rostering systems (e.g. RLDatix HealthRoster - Activity Manager) oExperience supporting system implementation or project delivery oUnderstanding of rota structures and clinical workforce requirements oExperience in system configuration or data management oExperience working with stakeholders across services oExperience in medical and dental rostering
Skills, abilities and attributes
- oStrong technical aptitude in system configuration and data handling oHigh level of accuracy and attention to detail oAbility to translate requirements into system configuration (with guidance) oStrong organisational and time management skills oAbility to work independently and meet project deadlines oEffective communication and stakeholder engagement skills oAbility to support training delivery and user engagement oAnalytical approach to problem solving
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
St Marks Hospital
Harrow
HA1 3UJ
Employer's website
https://www.lnwh.nhs.uk