Customer Data Master Engineering Lead - London Stock Exchange Group

Role Summary

LSEG's ambition is to be one of the world's greatest companies and best places to work. To achieve this, we are on a journey of building a world class engineering function supporting our Customer Data Master (CDM) Platform team. The team has embarked on a journey to provide internal teams and platform teams with a fully managed customer data master platform.

The role will take part in the definition of the CDM strategy and execution of the CDM engineering strategy and deliver the technology capability, in line with the Corporate Engineering (CE) strategy which includes evolving our current master data capability.

What you'll be doing

• Lead and scale a senior engineering team (currently 5, growing to ~10) to design, build and operate the MDM , CDM and Customer 360 platforms as a product , with clear ownership, measurable outcomes, and a roadmap aligned to business value.
• Drive product thinking in platform engineering : define and evolve the MDM platform vision, strategy, and success metrics (adoption, reliability, TCO), ensuring decisions are guided by customer and stakeholder needs.
• Partner closely business stakeholders (Customer Data Operations, Sales & Account Management, Marketing, Finance, AFC/Compliance/KYC) and the MDM Product Owner to align roadmap, backlog and outcomes.
• Own platform architecture and technical standards (coding, quality, observability, CI/CD) using GitLab, Jira and SonarQube, enabling safe, frequent releases and continuous improvement.
• Define reusable integration patterns for onboarding customer entities and reference data from authoritative sources (MCP, APIs, events/CDC, batch), embedding strong data quality, lineage and stewardship workflows.
• Embed security, privacy and governance by design for regulated contexts and KYC, balancing guardrails with usability for stewards and consumers.
• Set and uphold SLOs, resilience, business continuity and disaster recovery aligned to Group BCP; manage incidents and root cause prevention, using error budgets to guide prioritisation.
• Manage suppliers and delivery partners with outcome-based SLAs ; protect product quality and delivery velocity.
• Plan and optimise capacity (blend of FTE, contractors, partners); recruit for critical skills; mentor and develop the team; cultivate cross-functional ways of working.
• Provide hands-on technical leadership -code/design reviews, architectural decisions and agile ceremonies-to maintain flow, quality and incremental delivery.

You'll bring (Candidate Profile / Key Skills)

• Proven experience delivering enterprise MDM platforms as products, with clear ownership of roadmap, backlog, and measurable business outcomes.
• Strong technical product management mindset: ability to define platform vision, success metrics, prioritisation frameworks (value slicing, hypothesis-driven), and stakeholder engagement.
• Integration expertise at scale: MCP, APIs, event streaming/CDC, batch pipelines; data quality frameworks and stewardship; pattern-based integration design.
• Practical experience linking MDM with CRM (Salesforce) and ideally ERP/billing to ensure consistent customer data across the estate.
• Hands-on engineering leadership: architecture authority, disciplined code reviews and modern CI/CD and Infrastructure as Code practices that enable rapid, incremental change.
• Solid grounding in data governance, security, privacy and technical assurance; working knowledge of KYC and Customer 360 concepts; ability to balance control with usability.
• Excellent stakeholder communication across architecture, product, operations and compliance; able to simplify complex topics and facilitate discovery and feedback sessions.
• Vendor and partner management experience with outcome-based SLAs and multi-party delivery.
• Track record setting SLOs and resilience patterns for data platforms and using error budgets to inform decisions.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.