Director of Customer Support Operations - Immediate Start
Director of Customer Support Operations - This position is available for an Immediate Start.
(Interim 12mth fixed term contract)
Electricals - B2B/B2C
c£130,000pa + generous bonus and benefits West Midlands
Manufacturer of category-leading products, with strong brand equity and ambitious expansion plans, looking to appoint a visionary customer support champion to transform their UK and European customer service and support operations. This position is available with Immediate Start.
This is a rare blank sheet opportunity to reimagine, restructure and deliver a best-in-class B2B2C customer experience.
About the Company
Backed by the resources of a large international technology group, our client specialises in the design and supply of high-quality IoT connected products and systems for a broad portfolio of B2B and B2C customers, recognised throughout the industry as thought leaders in their category.
With a long-standing reputation for product excellence, they are looking for their customer support operations to match.
The Role
Reporting to the Managing Director and leading a large team, you will be responsible for delivering a best-in-class customer experience, leading all core functions including compliance, technical support, warranty and supply chain.
This is a hands-on leadership role requiring both strategic vision and operational rigour.
Key Responsibilities
- Lead the development and execution of a bold, customer service strategy
- Drive organisational and operational change across UK and European markets
- Build and mentor a high-performing team
- Ensure compliance with all legal, ethical, and regulatory standards
Candidate Profile
We are seeking a commercially astute, strategically minded leader with a strong track record of growing exceptional B2B and/or B2C customer support operations. You will be entrepreneurial, results-driven, and capable of leading a business through rapid change and transformation.
Essential Experience:
- Executive-level customer service leadership of a technical products business.
- Proven success in scaling customer service operations and delivering a best-in-class customer experience
- Strong operational understanding, especially in technical support, compliance, warranty and supply chain
- Excellent communication and stakeholder engagement skills
- Passion for innovation, sustainability, and customer experience
What's on Offer
- A pivotal leadership role in a thriving, purpose-driven organisation
- Competitive executive compensation package with performance incentives
- Supportive board and entrepreneurial culture
How to Apply
Please submit your fully detailed CV quoting your current remuneration, together with reference 10418