2nd Line Deskside Engineer - Hardware Support

• 2nd Line Support - Hardware
• London - Onsite 5 days a week
• 3 months
• Inside of IR35
• £200 per day
• Shift Patterns - 07:00 - 19:00

My client, an International Bank is looking for a 2nd line Support Engineer to assist them with Hardware tickets. The candidate should be a strong support engineer and advocate for the Hardware Support function, able to communicate with all levels of business users, senior members of staff and IT Managers.

Responsibilities:

• Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations.
• Onboard New Joiners and carryout ad-hoc desk moves as and when required
• Provide 1st -2nd Line Support with all Hardware related issues
• Provide Mobile Device setup/support
• Carryout Desk moves (intraday and OOHS)

Key Skills and Experiences

• 2nd line Hardware Support
• Experience with Desk moves
• Thin Clients - Ipads/Iphone
• HP/Windows

If you are available and interested please apply today!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.