2nd Line Support Analyst
Job Title: 2nd Line support Analyst Location: Wakefield Duration: 3 months Overview
The team provides IT support across three sites and is looking to engage two contractors on an initial 3-month contract.
Candidates with experience in a Processing Centre, distribution, warehouse, or logistics environment would be highly desirable. Understanding the risks working in a warehouse environment.
The roles will primarily focus on BAU (Business as Usual) support activities, although there may be opportunities to support project work.
Key Behaviours
Candidates should demonstrate:
- Strong teamworking skills
- A positive attitude
- A friendly and professional approach
- Good problem-solving ability
- The ability to work independently and use their own initiative
Technical Skills & Experience
Second-Line IT Support Experience
Candidates must be capable of supporting the following technologies and environments:
End-User Devices
- Windows 11 desktop and laptop devices (64-bit)
- HP T540 and HP T550 thin clients running Windows 10
- Xerox printers
- SATO label printers
- Honeywell and Zebra Android devices
- Microsoft Teams phones and video conferencing equipment
- IT asset management processes
Networking
- Good understanding of networking fundamentals
- Ability to patch devices into network switches
- Experience troubleshooting wired and wireless network connectivity issues
- Understanding of VLAN concepts and functionality
Applications & Systems
- Strong knowledge of ServiceNow (ticket management system)
- Ability to troubleshoot and diagnose NiceLabel printing issues
- Understanding of SOTI MobiControl
Shift Patterns
The successful contractors will initially complete a two-week induction period (08:00 - 16:00), which will include:
- Site tours
- System access setup
- Hardware allocation
- Training and onboarding activities
Contractor 1
Following induction, the contractor will join the weekly shift rotation:
- PM Shift: 14:00 - 22:00
- Mid Shift: 10:00 - 18:00
- Early Shift: 07:00 - 15:00
Each shift pattern will be worked for one week at a time before rotating.
Contractor 2
Following induction, the contractor will move to a permanent night shift.
Potential hours to be costed:
- 22:00 - 07:00, or
- 00:00 - 07:00
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.