Business Architect

Business Architect – Job Description

Full Time

Remote

£95,000

Overview:

We are looking for a Business Architect to lead the development of end-to-end service design for a transformative programme with a key strategic client. This is a unique opportunity to shape high-quality service outputs and deliver exceptional user experiences across HR, Finance, and Payroll functions.

Key Responsibilities:

• Develop and own the Service Blueprint and High-Level Operating Model.
• Lead integration of detailed service designs across HR, Finance, and Payroll.
• Manage a team of UX design practitioners to deliver seamless user experiences.
• Facilitate end-user forums and iterate service designs based on feedback.
• Ensure alignment with solution capabilities and minimise bespoke development.
• Oversee quality assurance and creation of Standard Operating Procedures (SOPs).
• Support resolution of service design issues and live service-related queries.
• Manage and mentor two Junior Service Architects.

Essential Skills & Experience:

• Proven leadership in service design within large-scale, multi-party programmes.
• Strong understanding of user-centric service design and operational excellence.
• Experience with leading practice templates and UX tooling.
• Skilled in creating SOPs and supporting service testing and training.

Desirable Skills & Experience:

• Experience with Oracle Fusion ERP implementations.
• Background in phased service transfers and interim service states.
• Awareness of digital accessibility, inclusion, and ethics in public services.