Call Centre Agent - August Start!

• Customer Service Representative - August Start!
• Newcastle - Onsite 5 days a week
• 6 month contract
• Inside of IR35
• Rate - £17/hour

The Role
As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.

Key Responsibilities:

• Responding to customer queries via phone, email, chat and post.
• Provide customers information relating to the program.
• Deliver excellent customer service to customer.
• Raise tickets in Service Now.
• Redirect tickets to correct resolving areas.
• Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.
• Managing Ad-hoc requests.
• Maintaining accurate records of interactions and following up on outstanding queries.
• Ensuring compliance with policies and government regulations.

Role Requirements

• We'd love to hear from you if you have:
• Previous experience in a customer service role, ideally within a contact centre or similar environment.
• Strong communication skills, with the ability to explain complex information clearly.
• Excellent problem-solving abilities and resilience to handle difficult conversations.
• The ability to work both independently and as part of a small, supportive team.
• Good IT skills.
• A proactive and adaptable approach to work in a fast-paced environment."

If you are available and interested please apply today!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.