Change Manager

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Change Management - Contract Key Responsibilities

Lead change management activities across the L2C value stream.
Drive stakeholder engagement, training, and readiness across global teams.
Support the MVP launch (Q4 2025) and transition to BAU (Q1 2026).
Collaborate with cross-functional teams including Sales, Marketing, Finance, GBS, and Technology.
Deliver change impact assessments, communications, training plans, and adoption metrics.
Ensure consistent change architecture and approach across all affected personas.

What You'll Be Supporting

Transformation of customer buying experiences:
- Assisted Sales
- Pay Now, Online
- Pay Now, At Event
Deployment across 36 geographies and 1,747 events by Q4 2028.
Integration of Salesforce CRM, unified payments & tax engine, and ERP systems.

Ideal Candidate

Proven experience in large-scale change management within digital transformation programs.
Strong stakeholder management and communication skills.
Familiarity with Salesforce, ERP systems (SAP/Oracle), and eCommerce platforms.
Change management certifications (e.g., Prosci, APMG) are highly desirable.
Able to work onsite in London for the duration of the contract.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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