Customer Service Representative

Customer Operations Representative

Bradford - 1 day per week in office (Thursday)

Salary: up to £31,000 plus generous benefits package

About the Role

We’re looking for a highly organised and proactive Customer Operations Representative to join a growing, fast-paced organisation delivering digital services at scale.

This is a varied role combining administration, operations, and project support, where you’ll play a key part in ensuring services are delivered smoothly while supporting both clients and internal teams.

This opportunity would suit candidates currently working as an Office Administrator, Operations Assistant, Project Administrator, Client Services Executive, or Coordinator, who are looking to step into a broader role with more responsibility, stakeholder exposure, and ownership.

You’ll be someone who enjoys working with people, keeping things organised, and getting stuck into day-to-day operational challenges, particularly in environments where no two days are the same.

What You’ll Be Doing

Operations & Administration

• Support the day-to-day coordination of operational activities
• Maintain accurate records, documentation, and internal processes
• Assist with scheduling and organisation of key service activities

Project & Implementation Support

• Support the onboarding of new clients and service implementations
• Work closely with internal teams to ensure smooth rollout of services
• Track progress, actions, and deadlines across multiple workstreams

Client & Stakeholder Engagement

• Act as a point of contact for clients, gathering feedback and supporting ongoing service delivery
• Build strong working relationships with internal teams and external partners
• Attend meetings and ensure actions and follow-ups are tracked and delivered

Supplier Coordination

• Liaise with third-party suppliers and partners to support service delivery
• Help investigate, track, and resolve operational or service-related issues
• Ensure communication is clear, timely, and professional

Reporting & Continuous Improvement

• Produce regular reports using Excel (essential) to track performance and activity
• Support analysis of data to identify trends, issues, and improvements
• Contribute to improving processes and ways of working over time

What We’re Looking For

• Experience in an administrative, operations, or project support role
• Strong Microsoft Excel skills (comfortable working with data, tracking, and reporting)
• Highly organised with strong attention to detail
• Confident working with multiple stakeholders (internal and external)
• A proactive, problem-solving mindset with the ability to take ownership
• Strong communication skills - personable, approachable, and professional
• Comfortable working in a fast-paced, delivery-focused environment

What Makes This Role Stand Out

• A broad role offering exposure to administration, operations, and project work
• Opportunity to develop strong stakeholder management and coordination skills
• A collaborative, people-focused environment
• A clear pathway to grow into operations, project, or service delivery roles