Delivery Lead Service Transformation

Location: Reading or Scotland (1 day per week onsite)Contract Length: 6 months Day Rate: £600-£625 per day (Inside IR35)Industry: Energy & Utilities Type: Contract

Overview

We are seeking an experienced Delivery Lead to lead the delivery of multiple transition workstreams within a major Service Transformation Programme in the energy & utilities sector.

This role owns the end-to-end delivery of service transitions across areas such as End User Services, Service Desk, Cloud, Infrastructure, Network and Firewall Services - ensuring people, process, and operational changes land smoothly and to agreed outcomes.

You will work across internal technology teams, business units, incumbent suppliers, and a new strategic service provider to ensure readiness, alignment, and successful transition execution.

Key Responsibilities

Delivery Leadership

• Lead delivery across multiple service transition workstreams, ensuring timelines, scope, and quality targets are met.
• Oversee all technical, operational, and business change elements.
• Integrate incumbent exit plans, new supplier transition activity, and internal readiness work.
• Drive pace, identify slippage early, and escalate through clear governance paths.

Planning, RAID & Governance

• Maintain detailed transition plans aligned to the programme's Integrated Master Schedule.
• Proactively manage RAID items and present risks/issues at governance forums.
• Support readiness reviews, acceptance checkpoints, and stage gates.
• Ensure all activity meets PMO and regulatory standards.

Cross-Supplier & Cross-Functional Coordination

• Coordinate delivery across technical domains: EUC, cloud, network, infrastructure, firewalls, service desk.
• Confirm scope, ownership, and readiness across internal teams and multiple suppliers.
• Resolve delivery conflicts and manage complex dependencies.

Business & Operational Transition

• Drive adoption of new processes, operational workflows, RACIs, governance models, and tooling.
• Support people change, including comms, training, and role transitions.
• Ensure operational handover criteria are defined, evidenced, and fully met.

Performance, Reporting & Assurance

• Provide clear reporting on progress, milestones, risks, and issues.
• Ensure suppliers meet evidence requirements for service readiness and audit.
• Support PMO on change control to maintain delivery consistency and transparency.

Skills & Experience Required

• IT delivery experience, ideally within service transition, outsourcing, or complex technical transformation.
• Strong understanding of EUC, cloud, network, infrastructure, and service desk services.
• Experience delivering both technical and operational/process change.
• Strong leadership, communication, and stakeholder management.
• Proven experience managing delivery across multiple suppliers.
• Strong RAID, planning, and governance skills.
• Proficiency with tools such as Excel, MS Project, ADO, ServiceNow.

Desirable

• Experience working in regulated industries (energy, utilities, finance).
• Knowledge of ITIL, SIAM, service transition frameworks, or managed service models.
• Understanding of Agile, Waterfall, and hybrid delivery approaches.
• Certifications such as PRINCE2, PMP, MSP, ITIL.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.