Fixed Income Support Analyst (London Area)

Fixed Income Support Analyst

• Location: London
• Contract Type: Contract (Duration to be confirmed)
• Working Hours: On-site coverage between 07:00–18:00 (rotational shifts); out-of-hours and weekend support expected as needed

Overview:

Our client, a global financial institution, is seeking a highly skilled and driven Application Production Support Specialist to join their APS F2B Flow team. This global function supports the FX, EQD, Rates, and Credit businesses within Global Markets, with a particular focus on the Fixed Income Rates and Credit trading platforms.

This role combines strong technical expertise with business-facing responsibilities, supporting a complex, high-volume trading environment. The successful candidate will be expected to provide both proactive and reactive support, contribute to platform stability, and drive continuous improvement across systems and processes.

Key Responsibilities:

• Provide expert-level support for Rates and Credit trading platforms, ensuring stability, performance, and availability.
• Act as a functional expert and technical liaison between trading, sales, development, and infrastructure teams.
• Manage production environments, including incident resolution, release deployment, capacity planning, and platform maintenance.
• Support business, regulatory, and security-driven IT projects across global entities.
• Troubleshoot and resolve issues across a complex stack involving pricing, messaging, position management, and regulatory exports.
• Participate in early shift rotations and provide 2nd line out-of-hours support as required.

Essential Technical Skills:

• ION MarketView – strong hands-on experience required
• Operating Systems: Windows & UNIX
• Networking & Firewalls – solid understanding
• Databases: SQL / Oracle
• ECN Connectivity

Preferred Technical Skills:

• Tibco, RV
• Bladelogic
• ITRS Geneos
• Reuters, Tradeweb, Bloomberg
• Dynatrace
• Ansible

Candidate Profile:

• High-calibre graduate with a strong academic background.
• Extensive experience supporting electronic trading systems in a fast-paced environment.
• Analytical thinker with the ability to solve complex problems under pressure.
• Strong initiative, able to work independently and as part of a global team.
• Excellent time management and prioritisation skills.
• Proactive, innovative, and committed to continuous improvement.
• Flexible with working hours and able to adapt to changing priorities.

If the above aligns with your skills please submit your CV.