IT Support Analyst

IT Support Analyst – Edinburgh

Hybrid | Permanent | Excellent Benefits | Career Development

Lorien is proud to be partnering with a leading organisation in the scientific and technology sector, currently seeking an IT Support Analyst to join their Edinburgh-based team. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience who’s looking to grow their career in a dynamic, collaborative environment.

You’ll be joining a business that’s making a real impact globally, supporting cutting-edge work across multiple disciplines. As part of a close-knit IT team, you’ll play a key role in supporting users, maintaining systems, and contributing to projects that drive innovation and operational excellence.

What You’ll Be Doing

• Providing first and second line support for desktops, laptops, mobile devices, and core business applications.
• Supporting Microsoft 365, Active Directory, and other enterprise platforms.
• Assisting with user onboarding, device deployment, and system configuration.
• Maintaining network connectivity, security, and backup solutions.
• Participating in IT projects including system upgrades and security enhancements.
• Delivering excellent customer service and clear communication across all levels of the business.

What We’re Looking For

We’re looking for someone with a solid foundation in IT support and a proactive approach to problem-solving. You’ll be comfortable working in a fast-paced environment and keen to develop your skills further.

• Essential Skills:
• Strong troubleshooting skills with Windows 10/11.
• Experience with Microsoft 365 and Azure Active Directory.
• Understanding of networking fundamentals (DNS, DHCP, IP routing).
• Ability to support a 200+ user environment both onsite and remotely.
• Excellent communication and documentation skills.

• Desirable Skills:
• Microsoft 365/Azure administration.
• Windows Server 2016–2022.
• NAS/SAN storage management.
• Mobile device support (Android/iOS).
• Backup and replication tools (e.g., Veeam).
• Awareness of Cyber Essentials or ISO27001.
• Interest or experience in cyber security or risk management.

What’s On Offer

• Salary up to £35,000 (may stretch for the right candidate).
• Hybrid working model (Edinburgh-based).
• Generous holiday allowance.
• Enhanced pension contributions.
• Health cash plan and wellbeing support.
• Cycle to work scheme and retail discounts.
• Free on-site parking.
• Discretionary bonus scheme.
• Access to learning and development resources to support career progression.

This is a full-time, permanent role offering the chance to work in a supportive and forward-thinking environment. If you’re ready to take the next step in your IT career and want to be part of something meaningful, we’d love to hear from you.