Information Technology Support Analyst

Job Title: IT Executive Support Analyst – End User Computing (EUC)

Location: London

Duration: 5 months

Department: Technology – End User Computing (EUC)

Purpose of the Role

• We are seeking a highly skilled and service-led IT Executive Support Analyst – EUC to provide premium, hands-on technology support to the executive community at our London Head Office. The role sits within the End User Computing function and operates as part of a small, specialist executive support team, working collaboratively to deliver an exceptional, consistent, and trusted service.
• The role requires strong EUC expertise, excellent teamwork, and a “white-glove” service mindset, balanced with agility and responsiveness in a fast-paced luxury environment.

Key Responsibilities

Executive & VIP EUC Support

• Deliver high-touch, end-to-end EUC support to members of the executive community
• Work collaboratively within a small executive support team to provide seamless, resilient, and reliable coverage
• Provide on-site and remote support for executive devices and travel-related technology needs
• Support board meetings, executive forums, and high-profile events, including AV and conferencing readiness

End User Computing (EUC) & Collaboration Technology

• Build, configure, deploy, and support executive laptops, desktops, mobile devices, and peripherals (Windows, macOS, iOS, iPadOS)
• Provide high-level support for Microsoft Teams meeting room technology (Neat, Crestron), including cameras, audio, displays, and room controllers
• Support Windows and Apple devices within an enterprise EUC environment (HP, MacBook, iPhone and iPad)
• Support Microsoft 365, Teams, Outlook, OneDrive, and collaboration and productivity tools
• Administer and support endpoint and device management solutions (e.g. Intune, Jamf, or equivalent)

Proactive Service Delivery

• Act as a trusted technology partner to the executive community and executive assistants
• Anticipate needs and proactively address potential issues before they impact executives
• Perform proactive health checks, device optimisation, and software updates for executive users
• Maintain EUC documentation, standards, and executive-specific support playbooks
• Incident, Problem & Change Support
• Own and manage high-priority EUC incidents affecting executive users
• Collaborate with EUC engineers, infrastructure, security, and third-party vendors to resolve complex issues
• Support EUC-related changes, upgrades, and rollouts impacting the executive community

Security, Compliance & Governance

• Ensure all executive EUC services comply with Burberry’s security, data protection, and compliance standards
• Support secure access, MFA, encryption, and identity management solutions
• Handle all executive data and issues with the highest level of confidentiality and professionalism

Skills & Experience

• Proven experience in Executive / VIP EUC Support within a corporate or enterprise environment
• Strong hands-on experience supporting Windows and Android devices
• Experience supporting Microsoft Teams meeting rooms and collaboration technology
• Solid understanding of Microsoft 365 and endpoint/device management platforms
• Excellent communication skills and the ability to work confidently with executive stakeholders
• Strong incident ownership and problem-solving skills
• Desirable
• Experience with Intune, Jamf, Autopilot, Azure AD, or similar EUC technologies
• ITIL knowledge and experience working within service management frameworks
• Experience supporting executive communities in global organisations

Support Hours & Flexibility

• Core working hours are 9:30am – 6:00pm, aligned to London Head Office business hours
• Due to the nature of executive support, there is an expectation of flexibility, including occasional early starts, late finishes, or event-based support
• The role requires an agile and responsive approach, working closely with the executive support team to ensure continuity of service