Information Technology Support Specialist (Stratford-Upon-Avon)

Role: IT Support Specialist II

Location: Hybrid (at least 3 days in office weekly)

Salary Range: £36k – £40k base + 5% bonus

About the Role

This position is replacing an existing Support Level II role. The ideal candidate will have experience in front-line IT support, preferably within a fast-paced tech environment. We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities.

Technical Requirements

Ideally 3-4 years experience in technical support roles

• Solid experience with Windows and macOS environments
• Strong knowledge of Microsoft 365 and cloud services, including:
• User administration
• Account setup
• Familiarity with ITSM tools like Jira (or equivalent)
• Hardware provisioning and support (laptops, accessories, etc.)
• Experience performing onboarding/inductions for new starters

Soft Skills

• People-oriented, with excellent interpersonal and communication skills
• Proactive, switched-on, and able to work independently
• Detail-oriented, with a high standard of care in support delivery

Expectations by 90 Days

By the 90-day mark, the candidate should:

• Be working independently on support tickets
• Be confident with hardware provisioning and equipment processing
• Be familiar with induction processes and able to run new starter sessions
• Show initiative, care, and accountability in interactions and decision-making

Interview Process:

1. L1 Interview – Hiring Manager (30 minutes via Teams)
2. L2 Interview – Peer interview - more of an in-depth technical focus – (45 minutes via Teams)
3. L3 Interview – Head of IT (45-60 minutes)