Infrastructure Engineer - Remote / Milton Keynes - Outside IR35

Infrastructure Engineer - Remote / Milton Keynes - Outside IR35

Our client, a leading global Insurance firm, are currently looking to hire an Infrastructure Engineer with strong SCCM experience to join the team on a hybrid working basis with the client office based in Milton Keynes. This role would be Outside IR35.

In this role you will form part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premise and cloud infrastructure. Specifically, working within IT infrastructure support, providing support for Cloud and Data Centre infrastructure by drawing upon their wealth of practical and technical experience.

Key Responsibilities

• Develop strong relationships with the Business Units
• Respond to the Business Units' requirements as appropriate
• Support the business units with their use of the IT systems
• Behave with all clients (both internal and external) fairly and ethically with excellent customer service
• Take ownership of issues and provide updates to users on outstanding issues.
• Ensure up to date records are maintained at all times on the Group and Company systems
• Interpret instructions and issues arising, and then implement actions according to policies and procedures
• Providing escalation support to the Group IT Service Desk
• Ensuring all changes to production services are subject to change control
• Producing and update documentation to improve the efficiency and effectiveness of systems
• Conducting root cause analysis following unplanned disruptions to improve system availability
• Conduct Problem Management of repeat incidents affecting business services
• Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues
• Strong analytical, problem solving and decision making skills

Skills and Attributes

• Extensive experience working with Intune, relating to Autopilot, Configuration Profiles, Apps
• Extensive experience working with SCCM, Software Updates and application packaging.
• Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles.
• Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems.
• Extensive experience working with Windows desktop, including all levels of troubleshooting.
• Extensive experience working with cloud, server, desktop, network and telephony providers.
• Good knowledge of PowerShell and Tanium.
• Good knowledge of IT security practices and the implementation of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting.
• Demonstrate examples of similar successful positions in the past.
• Be highly collaborative with the current team, management structure and business leaders.
• Demonstrate a very high level of customer service and empathy to the customer issues.
• Worked in the insurance or financial services sector previously.
• Demonstrate a 'Can-Do' attitude.
• Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual.

Please apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.