Junior IT / AV Service Engineer - London

We're working with a leading technology services provider supporting a high-profile enterprise environment, and we're looking for a Junior IT / AV Service Engineer to join the team.

This is a great opportunity for someone early in their career to build hands-on experience across IT support and Audio Visual (AV) technologies, particularly within modern collaboration environments.

• Providing remote support for AV and IT issues (Teams rooms, conferencing tech, endpoints)
• Troubleshooting audio, video and connectivity problems for end users
• Managing support tickets (phone, email, IM)
• Supporting engineers with installations and upgrades (testing and staging kit)
• Monitoring systems and responding to alerts
• Maintaining accurate asset and system records
• Working closely with on-site engineers and third-party suppliers

• Some experience in IT support, service desk or AV support
• Exposure to Microsoft Teams / video conferencing tools
• Basic knowledge of hardware, PCs or AV equipment
• Strong troubleshooting mindset and customer service skills
• Interest in AV / collaboration technology (training provided)
• Willingness to work across both Basingstoke & Sunbury sites

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.