Lead Application Operations Engineer - Glasgow/Dundee

Are you an experienced technical leader with a passion for delivering exceptional application support? This company is seeking a talented Lead Application Operations Engineer to join their dynamic team and make a real impact. As the Lead Application Operations Engineer, you will be responsible for guiding a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. Your technical expertise and leadership will be instrumental in resolving complex, high-priority incidents, ensuring application availability and reliability.

• Manage service components to ensure they meet business needs and performance targets
• Deal with high-impact, complex incidents and change requests
• Lead the investigation and resolution of complex incidents
• Identify process optimisation opportunities and contribute to their implementation
• Consult specialists where required and determine the appropriate remedy

• Demonstrable experience leading teams in managing and supporting business-critical applications
• Proven track record of leading multi-disciplinary teams through complex incident investigations and resolution
• Ability to drive continuous service improvement by challenging established practices with evidence-based strategies
• Experience delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.