Operation Insights Manager

Operations Excellence | Operations Performance £88,000-£90,000 base + 17.5% bonus | Hybrid (2 days office) London preferred | Dublin considered

A large global insurance organisation is investing heavily in its Operations Performance capability and is now seeking an Operations Insights Manager to play a pivotal role in shaping how operational performance is understood, governed and improved across an international business.

This is a hands-on, high-impact role sitting between strategy and execution - ideal for someone who thrives on turning complex, messy operational data into trusted insight that senior leaders rely on for decision-making.

You'll join a growing Operations Performance team with strong senior sponsorship and a mandate to increase data-driven decision-making across global operations.

While offshore teams support data production, you will own the critical middle layer: shaping raw and unstructured data into clear MI, dashboards and analytics that genuinely inform operational priorities, capacity decisions and performance governance.

This is not a process-led or MI-light role. It is a delivery-focused position for someone who is comfortable rolling up their sleeves and setting standards in an evolving environment.

• Own the delivery, accuracy and evolution of operational MI and insight
• Transform complex, multi-source operational data into high-quality dashboards and analytics
• Build and maintain Power BI reporting to support performance reviews and decision-making
• Write and optimise SQL queries to interrogate large, structured datasets
• Partner closely with operations and data teams to validate definitions, assumptions and caveats
• Translate complex technical insight into clear, relevant narratives for non-technical stakeholders
• Support performance governance through timely MI, deep-dive analysis and root-cause insight
• Lead, coach and delegate work to offshore analysts (no direct reports initially)
• Help move the organisation from Excel-heavy reporting towards scalable, automated BI

We're looking for a hands-on insights professional, not a pure people manager or process specialist.

Essential experience:

• Strong Power BI capability (core requirement)
• Advanced SQL skills and strong Excel
• Proven experience building MI and dashboards from complex operational data
• Experience working with unstructured or poorly defined data sources
• Confidence engaging senior, non-technical stakeholders

Desirable:

• Insurance or financial services experience (helpful but not essential)
• Understanding of the insurance lifecycle and operational metrics
• Exposure to data warehousing or large-scale reporting environments
• Practical use of AI tools in analytics (e.g. Copilot)

• Join a newly formed, expanding team with real influence
• Strong investment and visibility from senior operational leadership
• Opportunity to shape global KPI standards, tooling and ways of working
• Clear progression into people leadership or broader operational roles
• Hybrid working with flexibility and long-term development opportunities

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.