Programme Manager (Pension Services)

Programme Manager

Location: Flexible / Remote (UK)

Salary: Competitive

Contract: Permanent

A leading outsourcing and professional services company is seeking an experienced Programme Manager to deliver complex, high‐impact programmes across our growing Pension Solutions division. With over 50 years of experience administering and supporting pension schemes of all shapes and sizes, we help organisations navigate regulatory obligations, modernise legacy operations, and provide resilient, future‐ready pension services.

This is an exciting opportunity for a proven Programme Manager to lead multi‐project delivery within a portfolio that includes internal transformation, regulatory change, new client onboarding, and large‐scale improvements to pension administration processes and technology.

About the Role

As Programme Manager, you will lead a defined set of interdependent projects and associated business change activities. You will establish clear governance, manage risks and issues, and ensure the business is fully prepared for change.

You’ll work across cross‐functional teams, often remotely, to deliver successful outcomes for both the organisation and its pension scheme clients. Strong leadership, stakeholder management, and the ability to motivate geographically dispersed teams are essential.

Key Responsibilities

Programme Management

• Plan, design, and deliver programmes within a structured PM framework.
• Monitor and report progress through established governance processes.
• Map and manage programme dependencies.
• Oversee or contribute to business cases.
• Ensure operational and business readiness for cutover and ongoing delivery.

Governance & Quality Assurance

• Manage risks, issues, and change controls.
• Ensure deliverables meet quality expectations.
• Align programme outcomes with strategic organisational goals.
• Work with project leads and Benefits Managers to track and realise benefits.

Leadership & Resource Management

• Identify and coordinate required resources.
• Lead, motivate, and develop cross‐functional project teams.
• Provide coaching and support to direct reports.

Stakeholder Management

• Build trusted relationships across internal teams and external pension clients.
• Communicate effectively with both technical and non‐technical audiences.
• Lead governance forums and ensure clear decision‐making.

Key Experience & Skills

• Proven experience delivering complex programmes within structured frameworks.
• Strong understanding of project and programme methodologies (Agile/Waterfall).
• Excellent leadership skills and the ability to drive performance across remote teams.
• Outstanding stakeholder management abilities, particularly with regulated pension clients.
• Strong analytical skills with proven experience managing risks, issues, and dependencies.
• Budget management and financial reporting experience.
• Experience working within contractual environments and supporting commercial negotiations.
• Understanding of the full requirements management lifecycle.
• High-quality reporting across RAID, milestones, finances, and resourcing.
• Ability to thrive under pressure and meet strict deadlines.
• Proficiency in MS Project, Excel, Word, PowerPoint; experience with JIRA beneficial.
• Experience within Financial Services or regulated markets is advantageous.

Qualifications

Essential:

• Programme and Project Management qualifications (PRINCE2, MSP, APM, PMI, or equivalent).

Desirable:

• Agile/Scrum certification.

Why Join Us?

You’ll play a crucial role in shaping and delivering complex pension‐related programmes that directly support organisations and their members. This role offers the chance to influence major transformation initiatives, work with expert teams, and contribute to the future of pension administration and technology within a trusted, market‐leading provider.