Senior Application Support Officer - NEC System

• Senior Application Support Officer
• Bristol - Onsite 2/3 days a week
• 4 month contract
• Inside of IR35
• £400 per day

We're looking for a highly skilled Senior Application Support Officer to join our IT Operations team and take a leading role in delivering specialist project work for our Revenues and Benefits service. This is an exciting opportunity for an experienced applications support professional with strong technical knowledge and hands-on experience with NEC Revenues & Benefits and NEC EDM (formerly

You'll provide day-to-day supervision to a team of Application Support Officers while also serving as the technical lead on the implementation of several key NEC EDM modules-helping us modernise and streamline how the Revenues & Benefits service operates.

What You'll Be Doing

Lead Specialist NEC Systems Work

• Support the Revenues & Benefits team with project delivery, system optimisation, and new module implementations.
• Act as the technical expert for:
  • NEC EDM
  • NEC Revenues & Benefits, including Back End administration
• Oversee the implementation of the following NEC EDM modules:
  • Data Integration Hub
  • Email Connect
  • Document Bundling

Core Application Support Responsibilities

• Manage and support the day-to-day running of the Council's IT applications, ensuring service levels are met and continuously improved.
• Lead and support a team of up to 10 Application Support Officers, promoting best practice and excellent customer service.
• Provide occasional out-of-hours support for technical processes or system upgrades.

Essential Technical Expertise

• Extensive knowledge of NEC including module configuration and Back End administration.
• Strong experience with NEC Revenues & Benefits, particularly its administration functions.
• Previous experience leading and delivering application module implementations, including:
  • Work planning and scoping
  • Liaising with business users
  • Configuring Back End parameters
  • Managing and conducting testing cycles

If you are available and interested, please apply today!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.