Application Support Engineer (Sql) - Edinburgh/Glasgow - 26-30k - £26,000 - £30,000 A Year

Application Support Engineer (SQL) - Edinburgh/Glasgow - 26-30K + BonusLargely Remote/Hybrid: Central Glasgow or Central Edinburgh - Shift patterns and onsite balance below*** Applicants will need to demonstrate proven hands-on skills with SQL *** Rotational shifts:Morning: 6am to 2:30pm (working from home these weeks)Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week)Late: 2:30pm to 10pm (working from home these weeks)Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function.This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!).Key Responsibilities:Take the reins across Application SupportTackle support requests, prioritising, and escalating tickets to 2nd Line/above as neededLiaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothlyCreation/management of user accounts within the core application and support portalMaintaining/monitoring remote client servers to ensure stabilityKnowledge-sharing and working with others to resolve/prevent issuesContributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processesHelping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc.What they're looking for you to bring to the table:Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenariosStrong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problemsActive Directory / Entra ID ( Azure AD ) skillsAbility to support users/customers remotelyIdeally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc.If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up.Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy