2nd/ 3rd Line Technican

Our client is a forward-thinking business based in Rochdale with an expanding internal IT team. With two apprentices already secured, they are now looking for an experienced Helpdesk Technician to provide hands-on technical support and help mentor junior staff. This is a great opportunity for someone who enjoys problem-solving, variety, and being part of a friendly, collaborative environment.

If you're looking to join a stable and supportive company where your experience will be valued and your ideas welcomed, this could be the ideal next step in your career.

Working hours: 40 hours per week, Monday to Friday
Salary: £25,000 to £30,000 depending on experience
Benefits: 20 days holiday plus bank holidays, pension scheme, training and development, friendly and supportive team culture

Role overview:

This role is ideal for a Level II/III Technician with at least three years of experience in an IT helpdesk or support role. You'll be confident troubleshooting a range of technical issues across hardware, software, and networking and comfortable taking ownership of tasks while supporting others.

Key responsibilities:

• Provide 2nd and 3rd line technical support to internal users
• Troubleshoot and resolve issues related to hardware, software, and networking
• Escalate complex issues where necessary and follow up to resolution
• Mentor and support junior staff, including apprentices
• Maintain accurate documentation of tickets, systems, and procedures
• Support the continuous improvement of IT systems and processes

Experience and skills required:

• Minimum 3 years of experience in a similar IT support/helpdesk role
• Strong technical knowledge of Windows environments and Office 365
• Basic networking understanding (routers, switches, VPNs, etc.)
• Excellent communication skills and a customer-focused approach
• Organised, reliable, and proactive
• Full UK driving licence preferred

Desirable:

• Relevant IT certifications (Comptia, Microsoft, ITIL, etc.)
• Previous experience mentoring or training junior team member

Please note: we can only accept applications from candidates who have the right to work in the United Kingdom without requiring visa sponsorship.