AWS Cloud DevOps Support

Cloud DevOps Support Engineer

Salary: 45-55k

Hybrid- Cardiff / Bath

Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise.

You'll play a critical part in optimising and supporting our customers AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation.

The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player.

You'll work side-by-side within a cross functional squad supporting both day-to-day operational excellence and next-gen cloud adoption initiatives. AWS associate level certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory.

Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML.

Now is a great time to join and contribute to our operational maturity journey, benefit from best-in-class mentoring, and accelerate your career as we scale to meet ambitious growth targets.

What youll be doing:

• Operational Cloud Support
• Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery.
• Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection.
• Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset.
• Supporting cost optimisation (FinOps) and security posture improvement across client deployments.

Automation, IaC, and CI/CD

• Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scriptsprimarily using Terraform, CloudFormation, ARM / Azure Bicep, and related tools.
• Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes.
• Participate in release management, change configuration, and cloud resource lifecycle operations.

Project Delivery & Skill Development

• Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant).
• Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists.

Collaboration & Continuous Improvement

• Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices.
• Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation.
• Promote a culture of automation, continuous learning, and operational excellence within the cloud team.

What you need to succeed:

• Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings.
• Diligent and client-focussed mentality ensuring customer outcomes are maintained.
• Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/ Workspaces is advantageous.
• Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and scripting background (Python, PowerShell, or Bash).
• Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management.
• Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows.
• Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members.
• Strong communication skills, both written and verbal, for engaging with technical peers, customers, and non-technical stakeholders.
• AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued.
• Experience or demonstrated interest in supporting AI/ML/GenAI operations is a plus but not essential.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism . We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.