Deskside Engineer

Job Title: Deskside Engineer

Salary: £30,000

Location: Lytham St Annes

Reports to: Team Leader/Team Manager/Service Delivery Manager

Working Hours: 37.5 hours per week

Status: Permanent

Objective:

Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.

Responsibilities:

• To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user
• Perform Break fix on all desktop equipment
• To perform IMAC activities
• Complete all allocated calls and maintain regular contact with call scheduler
• To diagnose problems accurately using all the available resources and technical knowledge
• To provide timely, quality solution keeping the customer updated and escalating if required
• Refer to relevant procedures to perform role
• Ensure administration is satisfactory and up to date
• To carry out other tasks as requested by Team Leader
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Allvotec Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation.

Knowledge, Skills:

• Customer liaison skills
• Interpretation of data & actions
• Decision making
• Windows OS literate
• Basic knowledge of Server OS
• Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
• Experience with Active Directory (not essential)
• Experience with network fault troubleshooting
• Experience with Network builds
• Experience with network printer installs and configuration
• Experience with Microsoft applications in particular Office Suite, Visio/Project
• Experience with VPN and remote work on machines
• Experience with IPad and Windows Tablets
• Good troubleshooting skills

Experience Required:

• IT engineering experience – 2 years
• A good understanding of analytical troubleshooting
• A good understanding of networks and windows Operating systems
• Must be able to diagnose and repair desktops and laptops
• Desktop and laptop accreditation desirable
• Knowledge of specific customer software

Behaviours:

• Team player
• Co-operative/flexible
• Pays Attention to detail
• Can work under pressure
• Tact & diplomacy
• Good timekeeping
• Good Communication skills
• Customer Care Skills
• Adhere to health & safety procedures

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’.

We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.