ITSM Sales Executive

Sales Executive- ITSM Sales

Reading- onsite

£40,000- £50,000 DOE + Uncapped Commission

Lucid Connect have partnered with an MSP in search of a Sales Executive to support the growth of their IT Service Management solutions offering. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong focus on developing new business opportunities.

This position offers the opportunity to join a well-established MSP and play a key role in driving growth across the ITSM market.The successful individual will be confident in identifying and securing new clients, building a consistent and qualified sales pipeline, and developing long-term customer relationships by understanding operational challenges and positioning solutions with the ITSM space.

Key Responsibilities

Business Development

• Generate new business opportunities through outbound sales activity, targeted campaigns, networking, and partner engagement
• Identify and engage with key decision-makers across IT, Operations, and Service Management functions
• Build, manage, and maintain a strong and qualified sales pipeline
• Take ownership of the full sales lifecycle from initial engagement through to close and transition to delivery teams
• Drive new logo acquisition and contribute towards the continued growth of the business

Account Management

• Develop and strengthen existing customer relationships, identifying opportunities for upselling and cross-selling
• Build trusted relationships with clients throughout their ITSM improvement journey
• Conduct regular customer reviews to support long-term account growth and customer success
• Collaborate closely with delivery teams to ensure successful service execution and identify additional opportunities within accounts

Additional Responsibilities

• Forecast against sales targets, provide monthly progress reporting, and ensure CRM systems remain accurate and up to date
• Utilise market knowledge and competitor insight to support and strengthen the company’s positioning within the market
• Develop relationships with senior stakeholders, including C-level executives, across enterprise organisations

Experience & Skills Required

• Proven background in ITSM solution sales
• Minimum of 3 years successful B2B sales experience
• Demonstrated success in both new business generation and account development
• Strong commercial awareness, negotiation capability, and relationship management skills
• Confidence engaging with senior stakeholders, including C-level executives
• Self-motivated, accountable, and target-driven approach
• Knowledge of ITSM frameworks including ITIL or SIAM
• Degree educated in business, management, or a related field, or equivalent relevant experience