2nd Line Support Engineer

We are currently recruiting for a 2 nd line Support Engineer to work on an initial 3 month contract for one of our most prestigious clients based in Bolton. The successful candidate will be responsible for providing advanced technical support and administration across a range of IT systems and services. This role involves managing user accounts and permissions within Active Directory, Office 365, and Azure AD, as well as configuring and maintaining access controls on SharePoint and file Servers. The engineer will deliver second-line support for end-user devices including laptops, mobile phones, tablets, and printers, ensuring both hardware and software issues are resolved efficiently

Main Responsibilities

• Administer and manage user accounts and permissions (Active Directory/Office 365/Azure AD).
• Configure and maintain user permissions on Sharepoint or file Servers.
• Provide support for printers, both hardware and software.
• Configure devices such as laptops, mobile phones, and tablets.
• Manage mobile device configurations in Jamf or InTune.
• Support Web filtering.
• Support of cloud telephone systems and ensure a smooth operation.
• Support networking equipment such as Routers and Switches (Cisco Meraki & Unifi).

if you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.