Cloud DevOps Support Engineer

Salary: £45-55k

Hybrid- Cardiff/Bristol

Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise.

You'll play a critical part in optimising and supporting our customers' AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation.

The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player.

You'll work side-by-side within a cross functional squad supporting both day-to-day operational excellence and next-gen cloud adoption initiatives. AWS associate level certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory.

Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML.

Now is a great time to join and contribute to our operational maturity journey, benefit from best-in-class mentoring, and accelerate your career as we scale to meet ambitious growth targets.

What you'll be doing:

• Operational Cloud Support
• Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery.
• Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection.
• Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset.
• Supporting cost optimisation (FinOps) and security posture improvement across client deployments.

Automation, IaC, and CI/CD

• Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts-primarily using Terraform, CloudFormation, ARM/Azure Bicep, and related tools.
• Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes.
• Participate in release management, change configuration, and cloud resource life cycle operations.

Project Delivery & Skill Development

• Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant).
• Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists.

Collaboration & Continuous Improvement

• Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices.
• Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation.
• Promote a culture of automation, continuous learning, and operational excellence within the cloud team.

What you need to succeed:

• Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings.
• Diligent and client-focussed mentality ensuring customer outcomes are maintained.
• Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/Workspaces is advantageous.
• Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and Scripting background (Python, PowerShell, or Bash).
• Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management.
• Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows.
• Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members.
• Strong communication skills, both written and verbal, for engaging with technical peers, customers, and non-technical stakeholders.
• AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued.
• Experience or demonstrated interest in supporting AI/ML/GenAI operations is a plus but not essential.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.