EDBS IT Support Engineer

EDBS IT Support Engineer - Barnet - 6 week initial contract

We are currently recruiting on behalf of one of our customers for an EDBS IT Support Engineer to assist on an initial 6 week contract based on site in Barnet 5 days a week.We are looking for a reliable and proactive IT Support Engineer to provide day-to-day technical support to staff and students across the school. You will troubleshoot hardware, software and network issues, maintain IT equipment, and help ensure the school's technology systems run smoothly.

PLEASE ONLY APPLY IF YOU HAVE A CURRENT EDBS DATED WIHTIN THE LAST 6 months

Key Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Diagnose and resolve hardware, software, network and account issues.
• Set up and maintain PCs, laptops, tablets, printers and classroom technology.
• Manage user accounts, permissions and passwords.
• Support Microsoft 365, Windows and other school IT systems.
• Assist with network and Wi-Fi troubleshooting.
• Maintain accurate IT asset and support records.
• Escalate complex issues to the IT Manager or external suppliers.
• Support IT projects, upgrades and new technology deployments.
• Promote good cybersecurity practices and follow school safeguarding policies.

R equirements

• Previous experience in an IT support/helpdesk role.
• Good knowledge of Windows, Microsoft 365 and basic networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise tasks and work calmly under pressure.
• Experience working in a school or education environment is desirable.

If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.