Field Service Engineer - Hampshire & West Sussex
Field Service Engineer - Temp to perm - Hampshire & West Sussex
We are currently recruiting for a Field Service engineer on behalf of one of our most prestigious clients on a temp to perm basis. As a Field Service Engineer, you will provide onsite technical support across a range of customer environments throughout the South of the UK. The role involves a combination of hardware break-fix, deskside support, hands-and-feet services, and advanced printer/MFP repair.
Key Responsibilities
1. Hardware Break-Fix & Maintenance
- Diagnose and repair faults on laptops (primarily Lenovo), desktops and AIO devices, and printers/MFPs (including intrusive/advanced repairs)
- Carry out component-level replacements (RAM, SSD, system boards, PSUs, etc.)
- Perform preventative maintenance on IT equipment
2. Printer & MFP Repair (Critical Requirement)
- Carry out intrusive and diagnostic-level repairs on printers and MFP devices
- Diagnose faults at component/board level (eg fusers, rollers, power units, controllers)
- Perform strip-down, repair, and rebuild of devices where required
This is a mandatory requirement. Applicants without proven experience in intrusive MFP/printer repair will not be considered.
3. Deskside Support
- Provide onsite end-user support for Windows environments, Microsoft 365 applications, and peripherals
- Support onboarding and offboarding (device builds, swaps, collections)
- Troubleshoot user-reported incidents through to resolution
4. Hands & Feet Support (Networking & Infrastructure)
- Provide basic networking support including patching and cabling and rack/stack activities
- Assist remote teams with troubleshooting and installations
- Support IT and comms room organisation
5. Field Operations
- Travel extensively across the South of the UK attending customer sites
- Provide site backfill cover where required
- Manage workload via internal ticketing system
- Ensure accurate and timely updates on all assigned tickets
- Experience with ServiceNow is beneficial, particularly when providing site backfill support
- Meet SLA and KPI targets
- Participate in an out-of-hours rota when required
Required skills and experience
- Minimum 3 years field service experience
- Strong experience in IT hardware break-fix, deskside support, and intrusive printer/MFP repair (essential)
- Proven ability to diagnose and repair hardware faults independently
- Solid understanding of Windows OS and Microsoft 365
Essential requirements
- Full UK Driving Licence (maximum 3 penalty points)
- Willingness to undertake significant travel and driving
- Flexibility to work early starts and late finishes where required
- Ability to work independently with minimal supervision
- Strong time management and organisational skills
- Excellent communication and customer-facing skills
- Must either hold current SC clearance or be eligible and willing to obtain SC clearance
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.