IT Administrator

IT Administrator - Nottingham (Onsite) - Initial 1 month Contract

Role Overview

We are looking for a confident and customer-focused IT Administrator to join a busy technology team in Nottingham on an initial 1-month contract.

The successful candidate will be responsible for supporting end users with the enrolment of their new laptop devices. This is a highly customer-facing role where you will take inbound calls from users and guide them through the enrolment process using a pre-defined script and process.

This is an excellent opportunity for someone with strong communication skills, a professional telephone manner, and a willingness to help users through what may be their first experience with a new device setup.

Key Responsibilities

• Take inbound calls from end users requiring assistance with new laptop enrolment.
• Follow a structured script and defined process to guide users through device setup.
• Provide a high level of customer service and user support.
• Troubleshoot basic setup issues and escalate where necessary.
• Accurately record user interactions and update relevant systems.
• Ensure all users complete the enrolment process successfully.
• Maintain a professional and friendly approach at all times.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.