IT Trackside Engineer

Senior IT Support Engineer

Fixed-term contract

Onsite- Northamptonshire

Salary up to £42,000 per annum DOE

Lucid Connect have partnered with a leading Managed Services provider in search for an experienced Support Engineer covering 2nd to 3rd line duties for their client, a prestigious automotive brand.

Purpose of the role

• Provide high-quality operational IT support across critical business services and technology environments.
• Act as a technical point of reference within a small, collaborative support team, delivering excellent service to key business stakeholders.
• Deliver remote and on-site support for business-critical systems, including participation in out-of-hours support where required.
• Balance multiple priorities effectively while managing customer expectations in a fast-paced environment.
• Apply broad technical knowledge and strong customer service skills to resolve operational issues and support project delivery against agreed service levels and deadlines.

Key Responsibilities

• Deliver technical support throughout all stages of the IT service life cycle, following ITIL best practice.
• Provide technical guidance and knowledge sharing to colleagues within the IT support team.
• Ensure all work complies with internal processes, security standards, governance requirements and industry best practice.
• Build strong working relationships with internal teams and third-party suppliers.
• Take ownership of incidents, service requests and escalations through to successful resolution.
• Identify opportunities to improve IT services, support processes, system reliability, security and performance.
• Support the delivery of IT projects, system deployments and infrastructure improvements.
• Champion continuous improvement and contribute to the ongoing development of IT services.
• Participate in an on-call or out-of-hours support rota where required.

Experience Required

• Windows 10 and Windows 11 operating systems.
• Mobile device support (iOS and Android).
• Microsoft 365 and Microsoft Azure administration.
• Active Directory and Group Policy administration.
• Multi-vendor hardware deployment, support and break/fix.
• Change Management processes.
• Experience with Jira ITSM or a similar IT Service Management platform.
• Strong networking knowledge including TCP/IP, DNS, DHCP, LAN, WAN and VLAN technologies.
• Understanding of cloud and on-premises infrastructure, storage platforms, monitoring, backup and recovery.
• 2-3 years' experience in a senior IT support, infrastructure support or technical support role.

Qualifications

• ITIL Foundation (v3 or v4) or equivalent.
• CCNA certification or equivalent networking experience.
• Degree in IT or equivalent commercial experience.

Desirable

• Microsoft certifications.
• Cisco networking certifications.
• Experience supporting business-critical or high-availability environments.
• Experience within fast-paced operational environments.
• Knowledge of enterprise infrastructure, cloud services and modern workplace technologies.

Personal Attributes

• Flexible and adaptable, able to respond to changing priorities.
• Calm and resilient when working under pressure.
• Strong customer service focus.
• High attention to detail and commitment to quality.
• Approachable and collaborative.
• Analytical with good problem-solving skills.
• Excellent written and verbal communication skills.
• Self-motivated with a proactive approach to identifying and resolving issues.

If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.