Onsite Services Engineer

Onsite Services Engineer- Trawsfynydd

37.5 hours per week

£35-40k per annum DOE

Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.

RESPONSIBILITIES

• To carry out other tasks as requested by Team Leader
• Floor walking during P1 incidents to ensure users are aware of issues and progress
• Re- imaging of laptop with a standard build
• Provide assistance for new starters on their first day to make sure they can logon, access the applications and demonstrate how to use Teams
• Provide a "Laptop Health Check" service where customers can schedule time to have their laptop checked to proactively avoid any issues
• Provide printer support and advice
• Providing advice and support for Microsoft Suite
• Provision of basic training to users
• Integrating hardware replacement requests into the standard replacement process
• Assisting with iPad use/issues
• Windows 10 tablets support
• Mobile phones: Demonstration of functionality of handset to the users
• SharePoint Support
• Printing: Advising users on setting up a printer
• Video Conferencing (VC) and Meeting Room: basic support and room checks
• Arranging special events, eg Board Meetings etc (off site support)
• Windows 10
• Providing remote support for tickets where users not at the base location
• Identify potential service improvements

KNOWLEDGE, SKILLS, EXPERIENCE

• PC literate
• Customer liaison skills
• Interpretation of data & actions
• Decision making
• Windows OS literate
• Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
• Experience with Active Directory (not essential)
• Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
• Experience with network fault troubleshooting
• Experience with Network builds
• Experience with network printer installs and configuration
• Experience with Microsoft O365
• Experience with VPN and remote work on machines
• Experience with Microsoft Office 365 and Azure administration
• Good troubleshooting skills
• IT engineering experience
• A good understanding of analytical troubleshooting
• A good understanding of networks and windows Operating systems
• Must be able to diagnose and repair desktops and laptops
• Desktop and laptop accreditation desirable

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism.

We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.