Senior IT Support Analyst

We are currently recruiting for a Senior Support Analyst to work on an initial 3-month contract for one of our most prestigious clients based just north of Manchester.

This role would suit a well-rounded generalist with experience supporting users and resolving a variety of technical issues across hardware, software, and networking. The successful candidate will act as a key point of contact for site-based teams, managing occasional incidents such as connectivity or network problems. Sites are typically small, with a simple setup (Router and a couple of Switches).

• Provide day-to-day IT support across user devices including laptops, mobile phones, tablets, and printers.
• Troubleshoot and resolve network issues at small remote sites (Routers, Switches, connectivity).
• Administer and manage user accounts and permissions (Active Directory, Office 365, Azure AD).
• Configure and maintain access controls on SharePoint and file Servers.
• Manage mobile devices via Jamf or Intune.
• Support web filtering and cloud-based telephony systems to ensure smooth operation.
• Escalate more complex issues when required, ensuring minimal disruption to users.

• Proven experience in IT support (1st/2nd line level).
• Broad understanding of networking fundamentals (Routers, Switches, connectivity).
• Understanding of Networking protocols, LAN, WAN, Wi-Fi etc.
• Experience with Microsoft environments (AD, O365, Azure AD).
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple small-site requests efficiently.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified people, regardless of personal characteristics.
If you have a disability or health condition and require support throughout the recruitment process, please contact us via the details below.