Senior Information Technology Analyst

Senior IT Analyst

Suffolk | Hybrid | Long-term contract | Inside IR35

A long-term opportunity has arisen for our customer based in Suffolk. We’re looking for a seasoned IT professional with a diverse background covering 2nd/ 3rd line technical support across the entire IT infrastructure.

Core Responsibilities

• Provide 2nd and 3rd line support across IT infrastructure and systems.
• Install, configure, and maintain system software (OS, utilities, databases).
• Manage access controls and ensure compliance with IT security policies.
• Operate and monitor IT infrastructure to meet business and regulatory standards.
• Administer physical databases and ensure data availability and integrity.
• Plan, implement, and optimise storage solutions (SAN, NAS, DAS, backup, DR).
• Support network performance, troubleshooting, and user connectivity issues.
• Conduct root cause analysis and implement long-term solutions to prevent issues.
• Support sustainability and best practice initiatives across IT operations.

Key Technical Skills

• Strong background in IT support with experience across the full support lifecycle.
• Proficiency in Windows Server and desktop environments, including:
• Active Directory
• Group Policy
• PowerShell scripting
• Expertise in Linux systems (Oracle Linux, CentOS, Red Hat) including CLI and shell scripting.
• Experience with database administration and system monitoring.
• Familiarity with storage architecture and disaster recovery planning.
• ITIL Foundation (or equivalent) preferred.
• Strong documentation, troubleshooting, and problem-solving skills.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.